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  1. #1

    Freeze in Menu

    This has only happened to me once, but I haven't been playing that long. I was trying to find out what mission "find Samuel" was, and hadn't had any luck, when the screen froze. Not only that, but paralyzed my OS (Windows 10x64) so that ALT/TAB didn't bring up the desktop, and CTL/ALT?DEL wouldn't let me switch accounts and kill the game from there. I had to force a crash to get my PC working again.

    Does this happen often?

    Gigabyte GA-Z170-HD3P motherboard w/Intel chipset
    16 GB Skilljaws DDR4 SDRAM
    nVIDIA (Gigabyte) GeForce GTX-1660 Super Windforce / 6 GB GDDR6
    i5-6600K 3.5 GHz Quad-Core CPU (water-cooled)
    Crucial MX500 2 TB SSD
    650 W Power Supply
    Windows 10 x64 Home (OEM) 21H2
    EP-9636GS EDUB LOVE WiFi 6 / Bluetooth 5.1 3K Mbps Networking card
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014

    I can't see any known issues for the quest, so it sounds like it was just a 1 off, but if you happen to experience these kind of crashes often, please feel free to reach out and we can look into some system files from your PC to try and spot what is causing it.
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