1. #1

    Prince Of Persia - The Forgotten Sands not running

    Dear Team,

    I have just purchased Prince of Persia - The Forgotten Sands from Steam. When I press the PLAY button, it starts checking for updates from Ubisoft. Then a message pops up saying "Ubisoft Service not available. Please try later.' I need Help. Can someone help me. !!!!!!

    Thanks
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by Kkartik1995 Go to original post
    Dear Team,

    I have just purchased Prince of Persia - The Forgotten Sands from Steam. When I press the PLAY button, it starts checking for updates from Ubisoft. Then a message pops up saying "Ubisoft Service not available. Please try later.' I need Help. Can someone help me. !!!!!!

    Thanks
    Hello Kkartik1995,

    Thank you for reaching out to us, sorry to hear you're having issues launching the game!

    We are finding that many players encountering this issue are running an outdated version of the Ubisoft Connect PC client.

    To resolve this could you please give the following steps a try;
    - Download the latest version of the Ubisoft Connect PC client.
    - Install the new version into the same directory as the original.

    Please ensure the Ubisoft Connect PC client has been completely closed before attempting the above.

    Let us know if this helps at all, thank you!
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