1. #1

    U+ Country stuck on UK

    I cant do anything about it.
    im not using a vpn or anything

    i tried to sub to U+ but it keeps throwing back errors
    i tried three times it failed three times, you just lost a sale

    its not me its uplay, fix it or lose more customers
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  2. #2
    also the launcher thinks im in the US and wont let me change it either
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  3. #3
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    88
    Hello there.

    Sorry you've been unable to use our services due to your region being incorrect within Ubisoft Connect.

    Would you be able to follow our steps here to ensure your Ubisoft account is registered to the correct region? This may cause issues if it does not match your current location.

    Please let us know if this helps to resolve the issue, or if you require further assistance!

    Thank you.
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  4. #4
    by 'steps' you obviously mean 'click the link to the contact support page' and yea i have done that several times and nobody bothers to reply with anything other than copy paste responses like the one you put here
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  5. #5
    which is pretty frustrating because its 'live chat' which oh gee what a surprise Chat is currently unavailable. Please choose another support method.

    is this some kind of sick joke because i dont sere anybody laughing

    its just a circle of bot responses and no replies
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  6. #6
    ill spend my money elsewhere since nobody here seems to give a ****
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  7. #7
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,898
    Originally Posted by nzplayer Go to original post
    which is pretty frustrating because its 'live chat' which oh gee what a surprise Chat is currently unavailable. Please choose another support method.

    is this some kind of sick joke because i dont sere anybody laughing

    its just a circle of bot responses and no replies
    Hello nzplayer,

    No bots here, or across any of our support channels for that matter!

    Sorry you haven't been able to access Live Chat.

    Checking your account, it does appear it may be related to your account's country settings but this is not something we assist with over the Public Forums.

    We do also offer support via Direct Message on Facebook and Twitter, if you could please reach us via one of those channels.

    There we will be more than happy to look into your account further and help you address this, thank you!
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