1. #1

    U+ Subscription frozen - can't reapply

    Hello there,

    I've subscribed to U+ yesterday and the payment failed as I forgot to transfer funds to my account. I immediately fixed it, updated my payment method and since then, for over 24 hours, my account is "suspended" and I cannot access to U+.

    Is there a reason why I cannot pay for the subscription again and have access ? I've been waiting for 24 hours now and no way to play any games.

    Can I please get someone to help me fix this issue.
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,478
    Hello itsSinba, thanks for getting in touch.

    If a Ubisoft+ payment fails to go through your subscription will be temporarily suspended.

    Ubisoft+ will try for the next 7 days to make a successful payment and if the funds can not be taken, they will then be returned to your bank account.

    If you would like to query your latest payment, please get in touch with us privately over one of the following links with your Ubisoft username so that we can check your account details, thank you >

    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/
    Ubisoft Email/Live Chat Support - https://www.ubisoft.com/en-gb/help/contact
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