1. #1

    Blank Screen on Ubisoft+ in Ubisoft Connect

    Purchased Ubisoft+ a few hours ago.

    However, I'm getting a blank screen on Ubisoft+ in Ubisoft Connect.

    Have tried reinstalling Ubisoft Connect.

    Have tried running as administrator.

    Have tried clearing the cache by renaming the cache folder.

    No luck.

    Tried to go through Support Chat, but it seems to be down at the moment. Was hoping to get this resolved before the start of the weekend.
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Hello luckyarmada, sorry to hear this but thank you for reaching out to us.

    If you cant reach out to us through the support site, you can also reach out to us through our social media channels here >

    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/

    Please try our connectivity troubleshooting here for our launcher, as this usually helps for most Ubisoft+ connection related issues > https://www.ubisoft.com/help?article=000094617

    Should this not work, please send us a screenshot of how the Ubisoft+ connect tab appears for you, to the support case you have created with us, for further investigation, thank you.
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