1. #1

    Re subscribed to Ubi+ and lost all cloud saves except for Division2

    As it says on the tin, lost all game saves except for Division 2. Games effected are Assassins Creed Oddysssy and Immortals Fenyx. Both are the + downloaded versions (to be clear not the + play through).
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Hello tinym19, thank you for getting in touch, and sorry to hear you have lost your progress.

    If you unsubscribe from the Ubisoft+ subscription, you should still have access to your cloud saves should you resubscribe, as stated in our article >

    The only exception to this will be if you uninstall the games, then your cloud saves may not be stored.

    If you have not uninstalled the games, please get in touch with us through the following channels with more details, such as your Ubisoft username and what games you are missing cloud saves for (Assassins Creed Odyssey and Immortals Fenyx) and when you cancelled your subscription and we can look into this further for you to see if we can find a resolution >

    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/
    Ubisoft Email/Live Chat Support - https://www.ubisoft.com/en-gb/help/contact
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