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Junior Member
Unlink my nintendo switch
I have a nintendo switch and a ubisoft connect account iinked to it, I cannot access my account information and I do not remember the email i used to sign in.
I want to transfer my data to my ps4 but I have an account linked to that already and there is no option anywhere to link to a nintendo switch, I only bought the PS4 version because you can transfer data
I hope this was not a waste of money because I am not starting my progress again
why is it so difficult to log out or link/ unlink, is my nintendo switch stuck linked to an account I cannot access???????????
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Ubisoft Support Staff
Apologies for the late response.
Before you can progress you would need assistance in recovering access to the account that your Nintendo Switch is linked to. Once you have done this you will need to unlink your PlayStation account from the current Ubisoft account that it is linked to then link it to the same account as your Nintendo Switch.
Please check the support article that explains how to upload your save to the cloud so that you can access it on another platform.
Please contact support on one of the following channels and they can assist you further:
Facebook
Twitter
Live Chat