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Junior Member
Cannot Purchase a Certain Cosmetic
Hello. I am having trouble buying a cosmetic with in-game currency. The In-game shop: "Fleet-Footed Merch" acts normal before trying to acquire "Enraged Wings of the Minotaur". It then gives a error code: [0x70000d07] when attempting to buy it. After that, if I tried to go to the Store( the one found in the game pause menu) it gives a error code: [0x20100301] only after attempting to acquire said item. I waited 5 minutes and then everything is back to normal with no error codes and tried again. Unfortunately, the same error codes occured again and again.
I can still complete dailies like normal, Ubisoft Connect is normal, and can buy other cosmetics with in-game currency in the game shop with no issues. For some reason I can not buy "Enraged Wings of the Minotaur". If it matters, it is my last item to complete "The Enraged Minotaur Character Pack". I have already tried restarting my router modem and have been facing this issue all week with the same results.
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Ubisoft Support Staff
Hi there Beltran64,
Thanks for getting in touch. Sorry to hear that you've been unable to purchase "Enraged Wings of the Minotaur".
This error message is in reference to a problem connecting to the in-game store. Would you be able to follow our connectivity troubleshooting found here:
https://www.ubisoft.com/help?article=000097277
Please feel free to reach back out with the results.
Love the Rockruff pic!
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Junior Member
Thanks for the compliment! I just did the troubleshoot with no change in results sadly. It's odd that this is the only item to cause that issue. Every other item can be bought with no problems still.
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Ubisoft Support Staff
Sorry to hear that this issue is persisting. Can we ask that you please contact us via a private message on our social media channels here:
Facebook
Twitter
Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.
Thank you.