1. #1

    100,000 coins missing

    Hello,
    After song system was changed to jukebox in 2018, I was compensated with 172,000 coins for all songs and avatars I unlocked.

    https://drive.google.com/file/d/19HT...ew?usp=sharing

    I have spent a lot of coins to buy avatars and play songs since then, but it was only ~50,000 in four years. (Screenshot from November 2018. Sadly, I don't have more recent screenshots, but I am sure that you can look up how much I had)
    https://drive.google.com/file/d/1z4n...ew?usp=sharing

    Today I logged in and turned out that I had only 24,000 coins. Actually a bit more, but I played a few songs.
    https://drive.google.com/file/d/1p4w...ew?usp=sharing
    https://drive.google.com/file/d/13Y7...ew?usp=sharing

    I totally remember that I had more than 100,000 coins, since after the app was updated to match design of 202X games, the coin counter didn't fit into the corner, lol.
    I don't play Just Dance Now a lot nowadays, maybe few songs a month, but it would be nice to have these coins nonetheless.
    I bought a VIP a few times, so I guess it won't be considered rude to ask, and it was you who set such compensation

    DCID: EU58b1afd0a223e76c3a38ca96
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hey Spreiting2014!
    Sorry to see that you're missing coins on your account.
    So we can look deeper into this, can you please reach out to us via private message on either Facebook or Twitter.
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