1. #1

    田annot complete purchase"/"cannot play offline"

    I have been playing the game on my iPad for many weeks without major problems. But in the past week or so, I cannot get on the game at all. This error screen shows up:


    I have tried to delete the game then reinstall it on the iPad many times. The same problem persists.

    As a result, I downloaded the game on my iPhone and it worked for a little while. During this time, a "CAN'T COMPLETE PURCHASE" message would pop up, in which case I could press "CANCEL" and continue playing. Just today, even that does not work anymore.

    I reinstalled the game on my iPhone, tried to log in, then this screen showed up:
    https://ibb.co/jVszgmt

    Also, I noticed that Helix points are at zero, which is not right - I had about 47k-48k.

    Please help!!! My ID in-game is "jmelb" and linked to my Apple account.

  2. #2
    The screenshot for the iPad somehow did not appear in my previous post. Here it is again:

    https://ibb.co/0stmbdt

  3. #3
    Evie..Frye's Avatar Senior Member
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    Originally Posted by jhmelb Go to original post
    I have been playing the game on my iPad for many weeks without major problems. But in the past week or so, I cannot get on the game at all. This error screen shows up:


    I have tried to delete the game then reinstall it on the iPad many times. The same problem persists.

    As a result, I downloaded the game on my iPhone and it worked for a little while. During this time, a "CAN'T COMPLETE PURCHASE" message would pop up, in which case I could press "CANCEL" and continue playing. Just today, even that does not work anymore.

    I reinstalled the game on my iPhone, tried to log in, then this screen showed up:
    https://ibb.co/jVszgmt

    Also, I noticed that Helix points are at zero, which is not right - I had about 47k-48k.

    Please help!!! My ID in-game is "jmelb" and linked to my Apple account.
    Hi jhmelb

    I can recommend you:

    Submit a Ticket to the Valuable Support Team in-game. In order to send a ticket, you must first provide your email address from the Customer Support Tab.

    All This Information is available in your iPad's Settings----->About tab

    I suggest you to write the full information of your device in detail in this ticket:

    For instance:
    Model Name: iPad Pro(12.9-inch) (4th generation)
    Model Number: MXAX2TU/A
    Software Version: 14.7.1

    Assassin's Creed Rebellion game version: 3.1.2.98255.98516
     1 people found this helpful

  4. #4
    Evie..Frye's Avatar Senior Member
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    Here are the steps required to submit a Ticket from within the Game:

    0) Click the "MORE" tab while Out of Mission



    1) Click the "OPTIONS" tab



    2) Click the "SUPPORT" tab
    3) Click on the "CUSTOMER SUPPORT" tab



    4) Then you will see the "Hi, how we can help you?" page. There is a "Chat Window" at the far right and bottom of the page and click here.




    5) and the Chat Window will open, the following chat will appear in front of you:

    "Before we begin , we need some more information.
    What's your e-mail?"

    E-mail:
    Enter your email ------>

    First, enter your email address here and then my advice is to explain all your problems in detail and I think the best way to do this is "Bug Reports Form"

    Here is the Bug Reports Form:

    Bug Reports Form

    Please copy and paste the following form when entering bug reports:
    *Bold = required.

    Title:
    Description/repro steps:
    Context (ex. Mission name):
    Device info:
    Game version:
    Brotherhood name or player ID:
    Notable preconditions:
    Time of day:
    Example (screenshot or video):

    PICTURES: https://imgbb.com/upload You can easily upload game images from this site

    VIDEOS: https://www.youtube.com/ I recommend YouTube for videos


  5. #5
    Android 7 support chat

  6. #6
    Evie..Frye's Avatar Senior Member
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    Originally Posted by Iseekyou Go to original post
    Android 7 support chat
    Hi Iseekyou
    The "Support Chat" section is located at the bottom right corner of the screen

  7. #7
    And it looks like my screenshot

  8. #8
    Evie..Frye's Avatar Senior Member
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    Originally Posted by Iseekyou Go to original post
    And it looks like my screenshot
    So you mean the "Support Chat" section on Android 7 doesn't appear in the bottom right corner of the screen?

    If you encounter such an in-game error, then you can reach the Support Section via Ubisoft Connect:

    https://www.ubisoft.com/en-us/help/contact

  9. #9
    Hi Evie, thanks very much for taking the effort to help out! I'm currently in contact with customer service and trying to solve the problem. Very keen to get back to playing!
     1 people found this helpful

  10. #10
    Evie..Frye's Avatar Senior Member
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    Originally Posted by jhmelb Go to original post
    Hi Evie, thanks very much for taking the effort to help out! I'm currently in contact with customer service and trying to solve the problem. Very keen to get back to playing!
    Hi jhmelb, I'm happy if I did any help <3
    I hope your problem will be solved as soon as possible, Your enthusiasm for ACR is appreciated