1. #1

    Can't continue the game

    I can not drag the egg and continue the game in level 149
    Write me an error 0x03010481
    please help me
    My profile ID: 9845754
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,478
    Hello Morush97, thanks for getting in touch with us and welcome to the forum.

    In order to help you with this mobile game, I will need you to contact us, via this link - https://www.ubisoft.com/en-gb/help/contact

    When you contact us please give us your player ID and take attach a photo to your case. Click middle bottom 'Adventure', then tap top left 'OPTIONS' cog, choose 'CUSTOMER SUPPORT', your profile id will show on the bottom of screen, take a screenshot of this for us and upload it to your case, thank you.
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  3. #3
    Me too I can't complete
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  4. #4
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,901
    Originally Posted by Zizi787 Go to original post
    Me too I can't complete
    Hey Zizi787, thanks for reaching out and I am sorry to hear about this.

    If you follow steps suggested by Ubi-Milky above and provide us with more information regarding the issue itself, we will be happy to look into the matter further for you.

    Should you happen to have any questions, let us know!
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  5. #5

    I cant continue the game

    I can not drag the egg and continue the game in level 184
    Write me the same error 0x03010481
    please help me
    My profile ID: 18951293
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  6. #6
    Ubi-Gizmo's Avatar Ubisoft Support Staff
    Join Date
    Sep 2021
    Posts
    10
    Originally Posted by Buch_Dayer Go to original post
    I can not drag the egg and continue the game in level 184
    Write me the same error 0x03010481
    please help me
    My profile ID: 18951293
    Hello Buch_Dayer, thanks for letting us know you're experiencing the same issue. Could you please follow the steps provided by Ubi-Milky earlier? We would love to look into this further for you.

    If you are unsure of any of the steps above or have any other questions, please let me know.
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