1. #1

    Can't login

    I've been trying for the past 90 minutes to login, but the game won't let me. It'll say I need a valid Google play games account to play. I launch it from there and it'll stay on the loading screen. I've tried clearing the cache, resetting my phone, uninstalling webview. And it still won't work. I play on a Pixel 3 XL and my username is Thescaredshadow.
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  2. #2
    Ubi-Toller's Avatar Community Manager
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    Hello there!

    We are currently dealing with a bug that is causing issues to some Android players. I do have some workarounds to try! Let's give this a go and see if it helps:

    First, please make sure your Google Play is updated to the current version.
    1. Open Google Play Games on your device
    2. Click “Profile” (on the bottom right on phones)
    3. Wait until the profile image loads
    4. Retry launching South Park Phone Destroyer
    5. Let me know if it worked.
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  3. #3
    Tried it. It said I wasn't logged into my Google play games profile. And asked if I wanted to login as a guest.
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  4. #4
    Ubi-Toller's Avatar Community Manager
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    Ok, how about this next workaround?
    6. Open Google Play Games again
    7. Go to “library”
    8. Launch South Park Phone Destroyer from there.
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  5. #5
    Did that multiple times, still stuck at the title screen.
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  6. #6
    Ubi-Toller's Avatar Community Manager
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    Rats! I'll have your data added to the team's reports. I already have your in-game name, thanks for that, so let me just ask you a few follow-up questions:
    1) Do you use any other accounts other than this one?
    2) Do you ever use a VPN?
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  7. #7

    No connection to UBISOFT CONNECT

    Still no connection to sign on screen all day. A Ubisoft service is currently unavailable. Please try again later. This message keeps coming up.
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  8. #8
    Ubi-Toller's Avatar Community Manager
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    Originally Posted by papichulo_1966 Go to original post
    Still no connection to sign on screen all day. A Ubisoft service is currently unavailable. Please try again later. This message keeps coming up.
    Hello there!
    I'm afraid you're in the wrong forum for that kind of issue. This one is for reporting anything to do with South Park: Phone Destroyer only. The forum you're looking for is RIGHT HERE.
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  9. #9
    No and no. I tried on my home wifi and on data. Neither worked, I've also tried uninstalling and reinstalling. Still didn't work.
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  10. #10
    Ubi-Toller's Avatar Community Manager
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    All right, I'll let the team know about this for their records. Thank you for letting me know, we'll hopefully have a fix for this sooner than later!
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