1. #1

    My cards missing

    When I bought stan of many moons with puffs i got 3/4, then I open team wars pack i got another one 4/4 but it didn't went to my pack. Its missing. Please give my back my stan
    Also my game crashes all the time, and its says player profile was changed.
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  2. #2
    Ubi-Toller's Avatar Community Manager
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    Hello there!
    I can take a look into this for you! What is your current in-game name?
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  3. #3
    Tnx! Bille81773 is my game name. I update the game this morning and now I can't enter the game at all. Its stops at apling configs.
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  4. #4
    And now I can't log in tp the game with my accaunt. I tryed everything. I can only play as a guest. I lost all my progress..
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  5. #5
    Ubi-Toller's Avatar Community Manager
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    I was able to find your Team Wars pack contents, but there was no Stan of Many Moons included. Was it from a different week that you had him in your pack?
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  6. #6
    I think its from at least 4 - 6 weeks ago.
    But I have another problem, afther the update this morning I can't log in to the game. I can only play as a guest. And its like that the whole day. I try to uninstal the game, instal again, I log in to the google play games and its log in in google but when I enter the game I can only play as u guest. Can you try to fix that?
    For now I can't play because I lost all my progress...
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  7. #7
    Ubi-Toller's Avatar Community Manager
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    I'm afraid I can't look into that, but our Ubisoft Support team can! They can be found right here
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  8. #8
    Okay, tnx. Did you manage to bring back stan to my deck?
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  9. #9
    Ubi-Toller's Avatar Community Manager
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    I wasn't able to find any record of a Stan in your team wars packs, but my tool can only go so far into the past. I would suggest mentioning it to Ubi Support as well, they can go further into the records.
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