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  1. #1

    RAID attempts disappear after game restart

    I noticed I always lose RAID attempts after I restart the game. Example if I complete 2 RAIDs with one session, I close a game and start it again, one attempt is less. After a RAID I played a random mission just in case and waited about an hour while game was running. On Ubisoft Connect there is 17 attempts, but ingame counter shows 16. In reality I've completed at least 35 or more RAIDs so roughly half attempts will disappear.
    I did also a screenshot (Ubisoft Connect showing 17 attempts and ingame counter 16 attempts) and yesterday I did video about it (before closing there are 16 attempts and after restart 15 attempts).





    https://youtu.be/KN405MhSOwI


    This is not happening only to me but also one of my friend confirms the same behaviour.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Hi l337Max,

    Thank you for reporting this to us, we're sorry to hear that's been occurring.

    Do you lose any of the rewards or permanent gains from the Raid or is it just the attempts statistic?
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  3. #3
    Attempts statistic so far. I didn't noticed any gear is missing.
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  4. #4
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Thanks for getting back to us.

    So checking with the team, it appears this is an issue they are aware of occurring and it is currently being investigated to find the cause.
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  5. #5
    OK. Just in case, next video as well: going from 24 attempts to 22 after log out - log in:
    https://www.youtube.com/watch?v=_kLU0zbU4vg
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  6. #6
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Thank you.

    Even if we are aware of an issue, we always appreciate more footage or details as it helps us with our investigations
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  7. #7
    Little update for case, now I'm stuck on 28 RAID attempts, I've done like 10 raids (sometimes 3-4 in a row, sometimes 2 or 1) and when I close the game and start it again, I always have 28 RAID attempts.
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  8. #8
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Thanks very much for the videos and the update l337Max.

    I have added the videos to our ongoing investigation into this and tagged your username.

    I understand you have checked your stats on the Ubisoft Connect overlay, can I also ask you how they appear if you check our connect website here? -
    https://ubisoftconnect.com/en-GB/gam...oint/overview/

    Can I also ask, how long after the raid attempts do you wait until logging out? Have you tried attempting a raid, then attempting another side quest in-game, then have you tried logging out of the game, closing down the game, then relaunching the game - to see if it then syncs your raid statistics after completing a different objective entirely?
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  9. #9
    Same number on https://ubisoftconnect.com/en-GB/gam...oint/overview/
    I tried to complete side quest after raid, didn't helped (played about 2 hours after raid without logging out). Now my numbers going up again but still every second raid is deleted.
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  10. #10
    Ubi-Nacho's Avatar Ubisoft Support Staff
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    Jul 2021
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    Thanks for clarifying this!

    This has been passed on to our game team who are investigating the issue.

    Please be sure to let us know if you notice any other stats changing or missing gear in the meantime.

    Thank you again for sending this addition information across!
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