1. #1

    Help HDR!

    if I activate the hdr and then I exit the game and relaunch the game does not save the hdr in the settings.
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  2. #2
    bitebug2003's Avatar Global Moderator
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    Jul 2003
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    Hi,

    It would be helpful for the Ubisoft Support Staff if you can indicate what platform you are playing on

    Thanks
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  3. #3
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  4. #4
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey amon.akira!
    Can you confirm if this still happens when you run Ubisoft Connect and the game with admin rights?
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  5. #5
    yes, tried with right click on ubisoft connect exe and "launch with admin permissions", i need always to do "on off" in hdr settings to active it.

    sorry maybe i don't explain it rightly....hdr setting "on" is saved in options, but monitor don't start in hdr until i set hdr "off" and then "on" again. i remember it do work correctly before (june 2021).
    maybe something went wrong with lastest patches. Assassin Creed Origins or Odyssey for example work fine (i start the game and the game active hdr on my monitor).
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  6. #6
    Hdr works great on my pc don’t have this issue

    I know some games are picky about the windows setting.

    Do you have hdr enabled within windows before launching the game ? If not enable it
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  7. #7
    yes if i enable hdr in windows 10 work, but the whole point is....there are games like assassin creed and much others work without switch hdr on windows and immortal fenix was one of this until june atleast.
    then there are games where i need to force hdr on in windows otherwise hdr don't show in game.

    so if is fixable im happy, otherwise "amen"

    anyway until june was fine...maybe can be windows update?driver nvidia? immortal fenyx patchs? i dunno...but other my ubisoft games works always as intended.
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  8. #8
    if isn't fixable i prefer anyway do on/off ingame instead on/off in windows -_-
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  9. #9
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    So we can look deeper into this, can you reach out to us via private message on either Facebook or Twitter amon.akira?
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  10. #10
    i haven't facebook or twitter...but the question is...if the problem is on my side there isn't nothing to fix...you launch immortal fenyx with hdr off in windows, then the game do active hdr automatically? if yes we can close topic, if no is a game problem. simple, you can test from yourself if you own the game

    i have only reported the problem, ingame hdr option is on but hdr don't work until i do off/on again. (remember this game don't need to active hdr in windows first, like other ubi games, origins,odyssey etc.. where hdr continue to work as intented)
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