1. #1
    octagonal3's Avatar Junior Member
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    Jun 2020
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    Victoria, Australia
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    HELP - Game frozen on Series-S

    Hi, I am about 20 hours in and my game has frozen. I have saved frequently, however I cannot see how to stop Quick Resume when I restart my XBox, so it keeps loading at the frozen point and thereforeI can't load an older save.

    HELP !
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    Hi octagonal3,

    Thank you for reporting this to us, we're sorry to hear that's been occurring.

    Just to confirm, the freeze happens as soon as you open up the game? Or after hitting start in-game to get to the options menu?
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  3. #3
    Hold down the Power button on your console for several seconds until the light goes out.
    Unplug the power cable for 10 seconds and plug it back in.
    Press the Power button again.

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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there Larsonn! Welcome to the forums

    Thanks for sharing those troubleshooting steps! These steps are also part of our Xbox Series X|S troubleshooting guide, which we'd recommend players check out if they're experiencing technical issues (such as freezing).

    If anyone is still encountering technical issues after trying these troubleshooting steps, please don't hesitate to reach out so we can continue to take a closer look.

    Thanks!
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  5. #5
    I am playing on the Xbox Series X and i have uninstalled the game and reinstalled it. Issue started last week so its not a new update bug or anything. Any one else this issue and anything I can do to fix it. No other game has this issue on my xbox.


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  6. #6
    Ubi-Nacho's Avatar Ubisoft Support Staff
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    Jul 2021
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    Hey there.

    Could you confirm you were able to follow the remaining steps in the troubleshooting sent by Ubi-Borealis?

    Could you also let us know if you are playing on a digital copy or disc copy of the game?

    Thank you.
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