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  1. #1

    cheating in ranked is out of control

    Hello,

    I have been playing this game since year 3. From my time playing I can definitely say that the cheating problem has gotten to the point where Ubisoft acknowledges it but continues to say we're working on the problem while absolutely doing nothing for the time being. No matter what you do to try and help the problem, Ubisoft will continue to do nothing. I remember back when I was a silver saying "I hope there isn't a plat 3 queuing with a silver" as that was the worst thing I could come across. I'm currently plat 3 I've never been higher then plat 2. Even though I'm plat 3 I will be continuously matched up against diamonds/champs on smurfs accounts who are using mnk/macros. I played 3 ranked games today: I hit plat 2, played another game in plat 2 went against 4 smurfs. One of those smurfs was the number #82 champ. lost that game so I got demoted to plat 3. (also 3 of these smurfs were queuing together) I checked the score board and all were plat 2 besides 1 that was plat 1. I played another game in plat 3 and got up against 4 smurfs again. 3 of those smurfs where from the last game. despite me being plat 3 I go against a plat 1 and the rest were plat 2. I lost this game too of course, so basically I don't understand what is happening to this game anymore there's so many rampant cheaters that go against tos. Ubi says mnk/macros/smurfs are against tos but doesn't do anything even when presented with evidence of said cheating. I really enjoy this game and still support it even in the roughest times but somethings got to change before console is completely dead.
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey Bruh_justfixmnk, thanks for reaching out and appreciate you for putting a detailed information on the issues you've been dealing with.

    I can see that you've addressed two problems here - one of them being cheating and other one is matchmaking.

    In terms of cheaters and maintaining integrity of the gameplay, I can assure you that this is an on-going matter that our team has been actively working on and we are looking at ways to improve the current situation, which is affecting a lot of players within the community.

    I will make sure that your feedback regarding this gets passed over to our development team accordingly and for the time being, if you do encounter anyone that you believe are suspicious, always make sure you use the in-game report functionality. Alternatively, if you wish to directly reach out to us, you're more than welcome to do so, however for these matters we will need you to get through the following channels:

    1. Support website
    2. Facebook
    3. Twitter

    As far as matchmaking goes, it's quite a complex topic to talk about, therefore in order to give you a better idea of what is the criteria that is being reviewed and taken into account before matching players together, have a look at our dev blog, which will hopefully give you a better perspective on this.

    If there is anything you would like to add or if you have any other queries, let us know and we will get back to you accordingly.
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  3. #3
    All modes have cheating in them i'd say 19/20 matches
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  4. #4
    We report obvious cheaters ubisoft on console, which are using mnk and macros, but noone gets banned. Whats the point to report someone who is clearly cheating if nothing happens? Casual unranked ranked they are everywhere. Its unfair and almost unplayable sometimes this game with a typical controller. If ubisoft care about their product on console has to act now everyday this situation is getting worst.
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  5. #5
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Thanks for the input guys and I will ensure this gets forwarded together with the rest of the details provided by the OP.

    In terms of mouse and keyboard being used on console - it's something we do receive a lot of contacts about and our team has been looking at ways to tackle such instances. Overall, this is a complex topic involving hardware, live services, and security and we are working to deliver a global and reliable solution for detection, but do not have more information just yet, as investigations are still ongoing.

    Going forward, make sure you use in-game report functionality and if you do encounter any obvious cheaters and have video footage you'd like to share with us, get through by using above stated channels and we will ensure it gets reviewed accordingly.
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  6. #6
    How can we send you a clip if someone cheats on console? The only clip that we will have is our death clip or last kill end of round if someone using mnk, macros etc. Bring match replay on console too as on pc in case to see if someone does strange things in a hole match. Only clues that we have is death cam. Ubisoft things on console are getting worst and you all know that in first hand, my friends and i we are about to stop game because everytime we play this lovely game we are facing cheaters which discouraging us to play the game anymore. Start ban people you have the reports from all players invest some time to see them see movement on players see aim assist see recoil macro see single fire gun bursting like a rifle.
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  7. #7
    Originally Posted by Ubi-Karl Go to original post
    Going forward, make sure you use in-game report functionality and if you do encounter any obvious cheaters and have video footage you'd like to share with us, get through by using above stated channels and we will ensure it gets reviewed accordingly.


    @ubi-karl Can you confirm that if I were to provide irrefutable proof that someone was using a smurf account to prey on lower ranked lobbies that they'd be banned?

    What is Ubisoft's actual stance on this?

    I've had a smurf go 15-2, single handedly changing the outcome of the game, and have the gall to include in his playstation bio the info on his main account (which was plat 1 rather than bronze like the account he was smurfing on) - I reported it but I checked recently and his smurf account is still active.

    Do Ubisoft actually care if people smurf? Do they do anything about it? It's an absolute killer for enjoyment, especially for new players.
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  8. #8
    Ubi-Thrupney's Avatar Ubisoft Support Staff
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    Mar 2021
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    Hey there SuperSearle,

    Alternate accounts of any sort are explicitly against our Terms of Use, and that includes using them to gain an unfair advantage. Reports of such behaviour are investigated internally, but we're not able to share the results of those investigations.

    Let me know if you've any further questions.
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  9. #9
    Ubi team you are keep saying that you are trying to counter the problem of cheaters on console but my team and I we are not seeing any difference in the game. The only thing that we notice is that each day the cheaters are being multiplied. If you are trying to deal with them try to look at the reports that the people send to you and ban them permanently. I hope that you will see my message and not ignore it like you do with other reports. Also put the ******g replay mode on console.
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  10. #10
    Haha. I just sent 100% prrofnog a mnk on console player, plus audio and admission of guilt and also admitting why he does it, that was a couple weeks ago, he's still not banned and he isn't disabled. Ubi just loves cheaters.

    They say they've been working on a global solution since at least year 3, If I didn't accomplish 4 years of working on one task, I'd be fired for sure.
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