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Junior Member
[Crash/Freeze] Stuck on loading screen
[Crash/Freeze] Stuck on loading screen
I've had an infinite loading screen issue happen once so far when playing on my PS4 Pro. I fast traveled to the place you purchase upgrades and the loading screen wouldn't complete, after a couple minutes of watching the animations a progress bar appeared (first time I've seen this) and after waiting several more minutes I ended up closing the game and reloading it. No progress was lost.
- The game is installed to a Samsung 860 Evo SSD on my PS4 Pro.
- I have linked my account to UPlay in-game.
- I have a physical disc copy that does not include the Season Pass but it does include some cosmetics and a free upgrade to PS5 version should I one day buy a PS5.
- I had recently completed the Vault showcasing one of the Season Pass DLC (the vault in the games starting area) and gotten a crystal that boosts damage by 5%.
- I had been leaving the game running when putting the console in Rest Mode. I might start closing the game first instead and see if this stops it reoccurring.
I just now saw this in the Known Issues topic so I guess I should indeed be closing the game and not leaving it open when putting the console in Rest Mode:
- Save files can experience data and loading issues after prolonged sessions of play.
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Ubisoft Support Staff
Hey there, Nicholas_Steel! Thanks for reaching out, and I'm sorry that you've encountered this issue. Can you let me know if you have an improved situation when you close it out before you put your console into Rest Mode?