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Junior Member
WMR Motion Tracked Controller is not recognised at start
Hi,
I tried to use Bridge Crew with my HP Reverb VR Headset VR1000-2xxx gear with the WMR motion tracked controllers that it came with in the box.
I got stuck at the start of the game with a "Support Controller not found" message. I _did_ read through all relevant posts on Steam's and your own forums, but to no avail. Only tip I found possibly usefull was to re-pair my controllers in SteamVR... but it did not help though.
Steam store page claims my WMR gear should be supported and I had no problems with the controllers in any other games neither, only with BC.
Help me out my good people, even in this semi-abandoned pitiful state this game seems like a possible great source of fun for me and my buddies.
(Tried to solve this issue by opening a support chat with your colleagues, but it got disconnected without any real person being on the other end... and since you do not allow to submit a ticket at all, here I am on the forums. May the internet gods be merciful to me.)
Cheers
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Ubisoft Support Staff
Hey there, Cadet_Pirx! I am terribly sorry about the delayed response. I will be happy to look into this controller connection issue with you. For starters, I suggest that you verify your game files and follow these PC troubleshooting steps to see if that helps. If you are still noticing issues, please gather a copy of your MSInfo/DxDiag files and share them with our support team so that we can properly assess this situation further!