1. #1

    WMR Motion Tracked Controller is not recognised at start

    Hi,

    I tried to use Bridge Crew with my HP Reverb VR Headset VR1000-2xxx gear with the WMR motion tracked controllers that it came with in the box.

    I got stuck at the start of the game with a "Support Controller not found" message. I _did_ read through all relevant posts on Steam's and your own forums, but to no avail. Only tip I found possibly usefull was to re-pair my controllers in SteamVR... but it did not help though.

    Steam store page claims my WMR gear should be supported and I had no problems with the controllers in any other games neither, only with BC.

    Help me out my good people, even in this semi-abandoned pitiful state this game seems like a possible great source of fun for me and my buddies.

    (Tried to solve this issue by opening a support chat with your colleagues, but it got disconnected without any real person being on the other end... and since you do not allow to submit a ticket at all, here I am on the forums. May the internet gods be merciful to me.)

    Cheers
    Share this post

  2. #2
    Ubi-Ray's Avatar Ubisoft Support Staff
    Join Date
    Aug 2020
    Posts
    53
    Hey there, Cadet_Pirx! I am terribly sorry about the delayed response. I will be happy to look into this controller connection issue with you. For starters, I suggest that you verify your game files and follow these PC troubleshooting steps to see if that helps. If you are still noticing issues, please gather a copy of your MSInfo/DxDiag files and share them with our support team so that we can properly assess this situation further!
    Share this post