Are you sure that it's not the same update that caused the issue, and you're not one of the lucky ones that didn't have the issue at all?Originally Posted by Diettiger2017 Go to original post
I found a solution:
For those of you that haven't purchased Kyoshin yet, go to UBI STORE in a web browser, log in and update your address. You don't need to add or amend any details - just EDIT and SAVE. Purchase the new hero through the online store and it will be unlocked the next time you start For Honor.