1. #11
    Originally Posted by Instinctive0710 Go to original post
    *** turns off auto-update in Play Store ***
    Ubi covered that. Game won't load without the update.

  2. #12
    Evie..Frye's Avatar Senior Member
    Join Date
    Feb 2015
    Location
    The Hope of Assassination Skill for Evie Frye
    Posts
    1,316
    Hello Dear Friends

    I wanted to create a video with a tactic to avoid the Softlock issue, It's always safest to use Shakir in The Hunter's Hounds Helix Rift Event rooms in Rooms with Cutscenes and Dialogues.

    This video has a tactic against the Softlock issue that occurred in the New 3.1.2 Patch

    This video includes The Hunter's Hounds Fifth Mission GrandMaster challenge and provides an example route to avoid the Softlock problem.

    To avoid Softlock Problem in the game, please try not to use Bleed Effect skills and Poison abilities in rooms with Dialogue and Cutscenes.


  3. #13
    Evie..Frye's Avatar Senior Member
    Join Date
    Feb 2015
    Location
    The Hope of Assassination Skill for Evie Frye
    Posts
    1,316
    Originally Posted by OliS81 Go to original post
    I was 4,500 down. Compensation offered 500. ��
    Hello OliS81

    I'm so sorry for your Helix Credits losses

    Exactly which cubes did you try to get from the following cubes? Ignore the heroes in the Cubes in the images below. I want to understand which cubes in the pictures below gave you this issue?



    Did you see a problem with the game the first time you bought this cube and then wanted to buy another cube again?

    If you noticed this bug, why didn't you wait until it was fixed, because this bug had not been fixed yet and you knew that when you buy a cube again, you will lose Helix Credits.

    Can you explain exactly what kind of problem you encountered? Can you explain exactly everything and what you did step by step?

    If you have spent 4500 Helix Credits and you have proof of each Cube purchase such as a Screenshot or a video, I recommend submitting all these evidences with a ticket to Dear Support team, I think all your helix credit losses can be recovered if you show evidence that includes all your Helix Credits losses

    There is also an issue with DNA Cubes currently ongoing in Patch 3.1.2, when you buy Event DNA Cubes, Event DNA Cube gives you other heroes' DNA instead of the heroes in Event DNA Cubes

    Are you facing this exact issue?
     1 people found this helpful

  4. #14
    Thx
     1 people found this helpful

  5. #15
    I'd say Bleed and Poison softlocks have NOT been solved. Maybe it's time to rework how these abilities work, since they have been causing problems for a long time, since many patches ago.

  6. #16
    Originally Posted by OliS81 Go to original post
    Ubi covered that. Game won't load without the update.
    Sadly, yes. But I was still able to enjoy the bug until later in the afternoon. I probably should've never closed the app

  7. #17
    So far so good. I hope the next bug getting fixed will be the previous screens overlaying the present ones, which occur anytime I open a new menu.

  8. #18
    Evie..Frye's Avatar Senior Member
    Join Date
    Feb 2015
    Location
    The Hope of Assassination Skill for Evie Frye
    Posts
    1,316
    Have a Peaceful and Happy Holiday Dear Ubi-Bunny

    Dear Ubi-Bunny's Information Message on ACR Discord Channel:



    Hey, Assassins!

    Just stopping by to let you know that I will be hopping away for a week and will not be back until Monday, August 9th.

    However, I am excited to announce that Community Lead @Ubi-Toller from South Park: Phone Destroyer will be here in my place!

    Please do not ping Toller as she is still working full-time on a different game. However, she will be here to pass on any bugs or issues from the Mod Team to the ACR Dev Team.

    Let's all go to #��acr-general and give Toller a big, warm welcome to our community! I'm excited for her to meet all you wonderful people. @News

    Don't have too much fun while I'm gone! :wink:

    -Bunny

  9. #19
    Evie..Frye's Avatar Senior Member
    Join Date
    Feb 2015
    Location
    The Hope of Assassination Skill for Evie Frye
    Posts
    1,316
    Hi Dear Friends

    I'm posting this as a reminder:

    This problem still persists, some people may not encounter this problem, but it is still unclear on what kind of devices this problem persists.

    Hoping to fix this issue as soon as possible

    A Little Reminder:
    Please try not to use Bleed Effect, Poison skills before or during Rooms with Cutscenes/Interaction Scenes/Dialogues in "Echoes Through The Animus" Helix Rift Event, This may cause Softlock and you may lose your Rift Tokens and try not to set the quest to Auto mode during the Helix Rift Event

  10. #20
    Evie..Frye's Avatar Senior Member
    Join Date
    Feb 2015
    Location
    The Hope of Assassination Skill for Evie Frye
    Posts
    1,316
    Skills that cause Softlocks in the "Echoes Through The Animus" Helix Rift Event and sync heroes with these skills:

    Najma Alayza: Vein Piercer, Envenomed Blade(Activates with each Critical Hit)

    Inigo Montanes: Deep Cut

    Tereysa de Lyano: Hamstring

    Please try not to use these skills before or during Rooms with Cutscenes/Interaction Scenes/Dialogues, this may cause Softlock

    Also try not to get caught by the Bleeding Traps in the Echoes Through The Animus Helix Rift Event, try to neutralize these traps by using Muza's or Najma's Disarmer skills

    Because getting caught in traps with Bleeding Effect can cause Softlock in the game