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  1. #1

    Long Black Screen During Gameplay

    Long black screen during gameplay. Can hear sound and talk but instanly disconnected from game, cannot leave the black screen and have to restart PC. Would have summited ticket to ubisoft support but unable to do that either. any help would be appreciated. Thanks.
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  2. #2
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Tinny-tom: Hiya! When creating a support ticket, I would check to see if all fields are completed before submitting your case as this may cause some issues submitting your case to us. please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter.

    If you have already tried all our steps from our PC Troubleshooting Guide here to help remedy this issue, could you try Creating a Ticket once again or on our Facebook and Twitter Support page with your MSINFO & DxDiag attached? This will allow us to take a closer look into this with you. Thanks!
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