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  1. #1

    Game crashes upon startup

    Hi,

    I'm experiencing issues with the game crashing at startup. The game has worked fine in the past, but now it doesn't work anymore. I have tried most of the advice given on the support page with DirectX11, reinstalled the game several times, started Ubisoft connect in online/offline mode. Adjusted the graphics settings in the engine.ini file. As well as attempting to delete the engnine.ini file. In addition, I have used windows disk cleanup and tried to clear direct x-shader cache. Does anyone have any other solution suggestions?
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  2. #2
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
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    1,500
    Originally Posted by JoeAdams1 Go to original post
    Hi,

    I'm experiencing issues with the game crashing at startup. The game has worked fine in the past, but now it doesn't work anymore. I have tried most of the advice given on the support page with DirectX11, reinstalled the game several times, started Ubisoft connect in online/offline mode. Adjusted the graphics settings in the engine.ini file. As well as attempting to delete the engnine.ini file. In addition, I have used windows disk cleanup and tried to clear direct x-shader cache. Does anyone have any other solution suggestions?
    Hey there,

    Sorry to hear that Anno is crashing on start up.

    It is great to hear you have already followed some troubleshooting steps.

    Would it be possible to follow the steps in full in our PC troubleshooting guide? These steps will configure your device for the game.

    Any trouble just let us know as we are happy to help.
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