1. #1

    Can't claim some rewards

    There a few rewards that I can't claim for some reason. I have enough gold to claim them, but when I press the button nothing happens. It worked for other ones on the same page.

    I can't claim Frozen Phosphor (60 gold) Kinesis (free), or Cold Snap Armor (100)
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  2. #2
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Hey there, LambKyle! Did you ever receive the Twitch Prime rewards for Immortals Fenyx Rising? These are the items but available on Ubisoft Connect through rewards.
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  3. #3
    Originally Posted by UbiKoreanBBQ Go to original post
    Hey there, LambKyle! Did you ever receive the Twitch Prime rewards for Immortals Fenyx Rising? These are the items but available on Ubisoft Connect through rewards.
    I just bought the game recently, I checked if I could claim it through twitch prime instead, but it's not there anymore, so I haven't claimed anything for this game through twitch. Just through Ubisoft Connect while in game (also tried in their site but still not luck)
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  4. #4
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Ah, okay. Thanks for clarifying! This is a concern that would be best looked into by our Support teams as it will involve some account and game checking. If you could please reach out to them on any of the following channels, and make sure to note that you haven't already received these items through Twitch, they will be able to further assist!

    Support Portal
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