1. #1

    Rewards are unavailable at the moment.

    When I try to grab the Frozen Phospor Wings I get the error "Rewards are unavailable at the moment. if the issue persist, please contact Ubisoft support." And this is not the only Free Item I have this problem with. The other item is Altair Legacy Outfit for Assassins Creed Valhalla.
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  2. #2

    Exact same issue

    I have the exact issue with both items. I have tried claiming them in the Ubisoft Connect app, on the Ubisoft website, and even in-game. No method works. Very frustrated that I have to waste time with this.
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  3. #3
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Location
    Base of Operation
    Posts
    6,899
    Hello there,

    Sorry to hear that you are unable to claim your rewards.

    Can you please provide us with a few screenshots of this occurring, so we can investigate it further for you?

    Many thanks and if you have any additional questions, please let us know.
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  4. #4

    can't get it

    did this ever get fixed? -

    i just used 60 Connect Units to get the horse, it took my creadits but still no horse?!?!
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  5. #5
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
    Posts
    1,202
    Hey ihunt4! I've replied to your solo thread about this issue. Please check that when convenient for you.
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