1. #1

    The blacklist crash & no online problems

    Anyone have any other games that have a cdkey associated with them?

    I have this situation:



    So if you notice when I attempt to redeem zombi it knows that cdkey has already been redeemed & is associated with the account but when I try this with blacklist it doesn't recognise it as valid.

    So if anyone has other games with the cdkey already on your account try to redeem them & see if this issue is solely with blacklist & no other game.

    I'm thinking the problems relate to some sort of check on the server happening at the 23 minute mark where it can't confirm you have a valid cdkey so it crashes the game (which is why playing in offline mode bypasses the check & crash), also why you cannot access the online portion of the game. It simply can't validate you own a legal copy.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi Gatsurai,

    Thank you for contacting us, we're sorry to hear you've been running into issues getting your game registered/started.

    If you haven't already, to help us look into this, please get in touch with a member of the Support Team through one of the channels below:
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