🛈 Announcement
Greetings! Anno forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Missing Icons

    recently started playing anno 1800 again on a new pc, and i noticed some icons take a long time to load (4+ seconds)



    everytime i visit an island i haven't visited yet that session a few of the icons are slow to load. when i com back to an island i've already visited the icons load only slightly faster.

    so far i've only noticed it with fertility and deposits, but that's partly because i don't have an older save and i want to know if there is fix before i started a new campaign, so i've no clue if it's an bigger issue than only those icons.

    i'm playing on a 4k monitor with an 3070 (updated drivers earlier this week for it)
    an i9 10900F and 32gb of ram. I've the game installed on my SSD


    i tried lowering graphics, even scaling back in resolution, tried both dx11 and 12 but it keeps happening
    i've reinstalled the game, and verified the files (several times)

    i know it's not a big problem, but it is annoying when i quickly want to check what all the islands are good for
    Share this post

  2. #2
    i just noticed that for some reason the picture wasn't included, i now used google drive so hopefully it will work now

    ( i cut out most of the picture because it seemed irrelevant, but i can always create a new one if needed)
    oh, and the game is totally unmodded.

    the island has a 4th fertility, so here 1 deposit and 1 fertility icon were slow to load, but i've seen island were up to 3 deposits icons needed 4 seconds to load.
    i'm the kind of person that will focus on that every time i play, so while i know it's a small issue, i know it would annoy me if i try to play with this going on
    Share this post

  3. #3
    When did you last verify files? Even if its a fresh install.
    Share this post

  4. #4
    atleast once a day since i started noticing the issue (monday),just verified the files again and nothing, it doesn't say files were missing/corrupted and i still have the issue
     1 people found this helpful
    Share this post

  5. #5
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,466
    Originally Posted by poisoned-mind Go to original post
    atleast once a day since i started noticing the issue (monday),just verified the files again and nothing, it doesn't say files were missing/corrupted and i still have the issue
    Hey there,

    Sorry to hear that you are encountering an issue where icons take a long time to load.

    It is great to hear you have already tried verifying your files as this helps us pinpoint the cause a little closer.

    To rule out any background applications using resources that could be causing this delay would it be possible to perform a clean boot?

    Please let us know if this persists after following those steps.

    Many thanks,
    Share this post

  6. #6
    sadly it persists after performing a clean boot.
    Share this post

  7. #7
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,466
    Originally Posted by poisoned-mind Go to original post
    sadly it persists after performing a clean boot.
    Hey there,

    Thank you for your update,

    Can I check what type of storage drive your have the game stored on?

    Many thanks,
    Share this post

  8. #8
    on my 500GB SSD, (also have windows 10 running on that one)

    i also tried all the troubleshooting steps from here:
    https://www.ubisoft.com/en-gb/help/c...n-pc/000061047
    and none of it helped.
    one thing i noticed is that it talks about game/support/software folder
    for me both directX and Redist both have a seperate folder in /support (and i don't have a /software folder) (although it also says not every game has a /support folder, so i don't know how relevant that is))
    however i ran the exe for both redist and direct x and both software claim to be up to date
    Share this post

  9. #9
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,466
    Originally Posted by poisoned-mind Go to original post
    on my 500GB SSD, (also have windows 10 running on that one)

    i also tried all the troubleshooting steps from here:
    https://www.ubisoft.com/en-gb/help/c...n-pc/000061047
    and none of it helped.
    one thing i noticed is that it talks about game/support/software folder
    for me both directX and Redist both have a seperate folder in /support (and i don't have a /software folder) (although it also says not every game has a /support folder, so i don't know how relevant that is))
    however i ran the exe for both redist and direct x and both software claim to be up to date
    Hey there,

    Thank you for your update and for following those steps.

    So we can investigate further it would be great to take a look at your DxDiag and MsInfo files.

    You can send these to us by opening a case.

    Many thanks,
    Share this post

  10. #10
    i've made a support topic and added the files
    Ty for your help so far!
    Share this post