1. #1

    Immortals F.R. unplayable

    This is a brand new game that i installed today. I get to the main screen and press a to start and the game freezes and send me back to my xbox one home screen.
    *I wanted to add that my system is updated. I've cleared my cache with plenty of memory. I did a system reboot and there is nothing blocking my air vents and it's not overheating. These are just some of the quick fixes I've read online for this issue.
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  2. #2
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Sep 2019
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    Hello there! I'm sorry to hear that your game hasn't been launching properly! This is certainly very frustrating. Are you receiving any error messages or codes before, or after the freeze occurs? Is your controller wired or wireless? Also, is it freezing once on the screen, "Checking for additional content...", when you've reached a menu, or upon entering a cinematic?
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