1. #1

    Bugs in purchase again. 3x in 4 weeks. Irresponsible Customer Service

    I bought a 2700 helix pack for the Mask of Ibis event as I needed Edward Conway and Evie shards. The pack gave out Eivor female and Al Mualim shards instead. This is the third time in 4 weeks the purchase didn’t work properly. The first time was when I bought 2700 helix pack for Evie shards several weeks ago but gotten male Eivor instead. Wrote to customer service but they compensated only 200 helix. Then last week I tried to opened a free cube but the screen tap bought a 1800 helix pack instead even though I didn’t press ‘buy’, and customer service compensated 300 helix only as they said they can’t remove the errors as if it is my fault the purchase occurred.

  2. #2
    Evie..Frye's Avatar Senior Member
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    Feb 2015
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    Hi Bugsmorebugs

    I'm so sorry for your losses with these problems you encountered in the game

    All these issues have been reported by players on the ACR Official Discord channel.

    If you have videos or pictures about these problems, I think it will be a great help in solving these problems if you share them in the "bug-reports" tab on the ACR Official Discord channel or here on the Official Forum

    Hoping to fix all these bugs as soon as possible.

    Dear Ubi-Bunny said they are working on fixing these issues:

    Known Issues Update - July 8th

    "Just a heads up that we are currently investigating the following issues:

    -The Martyr Skill triggers with every attack, causing infinite healing
    -When claiming the Free Cube from the Shop, the DNA Cube UI also appears for some players
    -Ongoing visual issues in Hero selection menus
    -Additional edge cases where using Bleed/Poison Skills causes a soft lock to occur (inc. The Hunter's Hounds Mission 5)


    We plan to release another patch soon with additional bug fixes. "

    SOURCE: https://forums.ubisoft.com/showthrea...1#post15471187


    If you want to follow the fastest news about ACR, you can join the ACR Official Discord channel, here is the link: https://discord.com/invite/acr