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  1. #1
    mberry12's Avatar Member
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    Mar 2010
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    Slovakia
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    69

    Rewards that are not unlocked despite they are unlocked

    SUPPORT directed me here.

    "Please consider posting your concerns on our dedicated forums, where they would be able to reach our Community Managers and development teams"

    so,

    I just want to ask developers or maintenance workers when the bug in Connect will be fixed, when it is not possible to unlock a reward that has already been obtained from another source, resp. when such a reward will be marked as unlocked. for example for Immortals Fenyx Rising this is a Frozen armor set, most recently AC Valhalla Altair outfit. Both rewards was obtained through Amazon Prime. And yet the second question, when will I be shown rewards again for Settlers 7 in Connect. There is a blank page now. Thanks.
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  2. #2
    Ubi-Kay's Avatar Community Manager
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    Nov 2012
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    1,589
    Hello mberry12,

    Thanks for the feedback! I'll make sure this request reaches the development teams.
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  3. #3
    Anykeyer's Avatar Senior Member
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    Dec 2009
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    4,910
    Its been 2 days. From what I see this error is really widespread




    If redeemed from the website it doesnt give errors but it still remains locked after page refresh.
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  4. #4
    Ubi-Kay's Avatar Community Manager
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    Nov 2012
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    1,589
    Hey,

    Thanks for the update. We are aware that rewards that have been previously redeemed through methods other than Ubisoft Connect are missing the unlocked status in the Ubisoft Connect Rewards interface.

    If this particular issue is affecting other Rewards or preventing you from accessing the rewards you redeemed through other promotions, please let us know! In the meantime we will continue to look into the cause of the issue described above.

    Thanks.
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