I wrote:
Hello, for the past weeks I'm having 2 major issues that prevent me from playing at all (not launching, launches after 60 minutes of trying or I give up) and severely damages my playing experience. You can see those in my 2 open tickets.
For a week now I've spent more than 6 hours with your support on both tickets, if it's because of hours chatting with you, commenting and majorly doing dozens (probably even more) troubleshooting steps you send to me via email.
So far, your support hasn't manage to fix (or improve) any of the problems, and by now I have a pretty clear view, that you do not know how to help me, and thus can't, but I want to continue playing the game, even though it has major bugs.
You have to understand how tired I am, 6 plus hours and counting, 6 hours and nothing happens, nothing improves, nothing get solved. 6 hours of chatting, 6 hours of commenting, 6 hours of doing like 100 troubleshooting steps you send me via mail in total.
It takes it's toll and it takes a lot of my precious time.
The whole thing about a game is that you can, when you want, wherever you want, kick back and play and have fun. Unfortunately, that has not been the case for me, to say the least.
If you look at the tickets you can also see different representatives not bothering to read the case history and, as a result, repeat their predecessors, forcing me, to repeat myself, it's another thing that hugely frustrating.
I'm so tired, i'm chatting with your support and doing troubleshooting for hours and hours for nothing, every problem still persists, it cannot continue like that, and frankly, I'm tired of it (think that any reasonable person would), another major point that I mention before is having to repeat myself because the representative doesn't bother to read the case at all, look through the cases, I don't understand why I write things and have to re-write exactly as written before
Please understand me, i;m tired and frustrated because i've already spent more than 6 talking to you on both tickets (via chat mostly but also via comments) and you gave me tons of troubleshooting steps that looks like homework, and didn't work also. I am tired, so tired!
The thing that makes the situation more terrible than it already is, is that it not only consumes my valuable and precious time, it consumes the valuable and precious time of my Ubisoft + Subscription.
You see, i'm on a subscription model, and, by not being able to play game most of the time (very frequently), and by wasting my time with your support that repeats itself and doesn't solve anything (chats, million troubleshooting steps via email and more), it takes time from my subscription, which really isn't fair. Instead of playing most of the time and enjoying, I find myself unable to play or experiencing crashing which your support can't manage to help me, all the while adding to that the time it takes to correspond with you and do those A LOT of troubleshooting steps
Not only I suffer those issues, all over the internet I saw many similar complaint about both of my issues, exactly. Now, think about me for a second, after all of this, countless hours, while the problems still persists, wouldn't you be frustrated? Wouldn't you be tired?
If all due respect, that cannot go un-noticed and i'm tired, mad and frustrated, as any person would in this case.
If you try and put yourself in my shoes, you will feel the same.
After all I've been through, still going through (as the problems has not been solved), and the fact I'm on a subscription based model (that for the last week I have beardly used because of those bugs) I believe I'm due for a compensation (a significant one at that), but I do not want a refund as I like the game.
Consider what I have told you, and try and be fair with me. Remember I'm on a subscription base that I can beardly take advantage of, but I don't want a refund as I like the game. Please don't underestimate your responsibility and part in this. Thanks
Just want those 7 days back into my limited paid valuable subscription time. those 7 days which I couldn't launch the game and couldn't play, don't you think it's the LEAST honest thing to do??? I do not want a refund.
BY THE WAY, a compensation is due because of having wasted more than 7 hours of my life talking to the soppurt team who had no idea how to solve both problems I have. But they are giving me the finger and telling me to f**k off... That's Ubisoft for you - bugged (everything, the launcher, the game, the support) AND a useless support team who just made my problems worse instead of solving it after 10 days of troubleshooting
Hi there, thanks for getting in contact and sorry to hear you feel we have not been able to resolve your query in the manner you would like. As you have been advised, we are unable to provide compensation for time taken completing troubleshooting steps. While I understand this may not be the response you were hoping for, this is not something I would be able to discuss further on these open forums.
Regarding your query itself, I have checked your account and can see you have created another new support case rather than continuing to use the one in progress which may slightly delay our response times. If you wish to update your original case with this additional information we may be able to get this looked into sooner.
In the meantime, I have removed your chat transcripts from this thread as this contains personal account information and details discussed with this support agent, I will also be closing this thread as we would not be able to provide any further assistance on this platform but if you would like us to continue troubleshooting the issue with you, please feel free to update your original case so we can continue to look into this with you.
I am writing this in desperation because no one in Ubisoft treat me or answer me. They act like I do not exist...
The thing is, I could barely play the game for a week because of a launch issue, until I found a workaround myself.
I'm on a Ubisoft + subscription base, so all i'm asking is those 7 days which I couldn't play, back into my subscription. it is the least fair thing to do. But Ubisoft keeps ignoring me, they keep closing my ticket without notice or reason, don't respond to private chat messages on forum.
Don't you think I at least deserve that? (and some response or an explanation or even note that I exist?? or to acknowledge that beyond me being a money making machine there is a human being behind the scenes?)
Thanks for getting back in contact and sorry to hear you believe we are not answering your queries however this is not the case.
First of all, as you have been advised both in this post and in various direct contacts with our support teams, we would not be able to provide the compensation you are requesting for the time spent performing trouble shooting steps for your query. While we would not be able to discuss any financial matters regarding this query on these open forums, if you have any further queries regarding this, please direct it to your original case number (14999406) so we can explain in further detail.
Secondly, as there is no way to track or report private messages sent directly to our support agents on these forums, we are not able to provide any support or additional account information via this service. I understand you may not have been aware of this but please understand that we would not be directly ignoring your messages, we would just require you to contact us directly on your support case noted above.
Lastly, we have not been "closing" your support tickets, as you seem insistent on creating new cases with minimal information, our agents have been merging your new cases with your original case (noted above) to keep all the information you have provided in the same support case. Unfortunately this will send you a response saying this has been closed which is something we are working to improve at this time, but please rest assured your main query is still open and you can update this case with any further information you may have at any time.
Again, I understand the resolution regarding your compensation request may not be the response you were hoping for but I am happy to hear you were able to get your initial query resolved. If you do require any further assistance or would like to provide any additional feedback, please feel free to update this on your original case number and we will be sure to get this forwarded to the appropriate teams for further review. In the meantime, I have merged this post with your thread I responded to the other day which will remain closed as we would not be able to provide any further assistance for your query on these forums.
Thank you for your patience and understanding..