When trying to launch from Steam or access the key directly to enter into ubisoft connect, I get the error "Failed to request product key from Steam, please try again in a few minutes". This has been going on for days.
Steam support was useless, and a ubisoft support ticket directed me here saying it was a known issue but I can see no other posts about this.
I have cleared caches, reinstalled, and verified game files - all of the usual steps. Both PCs I have tried to run it on are Windows 10, and other ubisoft titles work correctly, so I do not believe it can be a problem on my end.
I would just like to play my game.
Hey BatisLens, adding myself to this thread as I am experiencing the same issue with AC Revelations upon trying to launch for the first time via Steam (on Windows 10).
I also submitted a support ticket to Ubisoft and was given the same status (known issue with AC 2 and AC Revelations, internal team is working on it). I too tried the same troubleshooting with no luck.
Sorry for our delay in getting abck to you regarding this BatisLens.Originally Posted by BatisLens Go to original post
This should now be resolved for AC2. Can you please let us know if you're still experiencing this.
Would you be able to share a screenshot of the error you're getting when launching Revelations jthesnake11?Originally Posted by jthesnake11 Go to original post
Hi Ubi-Ginge,
Sure not a problem. Attached is the error I receive when launching the game either from a desktop shortcut or by navigating to AC Revelations from my Steam library directly and pressing play (playing on Windows 10). After selecting either "Play Assassin's Creed Revelations" or "Launch Assassin's Creed Revelations - Multiplayer" in the next screen, the attached error pops up. It at least seems to be the same error experienced recently by those playing AC2.
While I've only seen one forum post in the Ubisoft forums of others experiencing this issue, there are quite a few people experiencing this issue in the Steam forums for AC Revelations.
Please let me know if I can provide any additional information, I would be happy to do so! Also please let me know if the below imgur link does not work, I couldn't figure out how to directly attach the image without using Imgur.
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Same problem, but with Revelations, and after doing the same steps as you no changes, other games run perfectly but this is giving me trouble, and for what I've seen this week this is happening with a lot of players for Ac 2, Brotherhood and Revelations, all with the same issue and no fix...
Hope the support team can fix this soon, I really want to spend my few days of playing, and not worrying if should ask for my money back....