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  1. #1

    [Bug/Glitch] Game Crashes at Game Start + Benchmarks only show Blackscreen

    Hi, until yesterday, all worked fine.

    However, today the game crashes at the start, it goes into a black screen, shows the mouse symbol from anno and crashes.

    in Benchmark Mode, the game got stuck in that same black screen with only the mouse symbol.

    What can i do?

    Cheers

    Bradora
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  2. #2
    Hello.
    Same problem for me...
    An answer perhaps?
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  3. #3
    it works now again for me^^ without doing anything.
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  4. #4
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Originally Posted by Bradora Go to original post
    it works now again for me^^ without doing anything.
    Hey there,

    Sorry to hear that you were having trouble with a black screen whilst benchmarking.

    It is great to hear that this is now resolved!

    If ever we can help in the future just let us know and we will be happy to help.

    Originally Posted by Diaph11 Go to original post
    Hello.
    Same problem for me...
    An answer perhaps?
    Hey there,

    Sorry to hear you have also encountered this issue.

    If this hasn't resolved for you like it has for Bradora then I would recommend to complete our troubleshooting steps in full to configure your device for the game.

    Any trouble just let us know
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  5. #5
    Originally Posted by Ubi-WheelyDuck Go to original post
    Hey there,

    Sorry to hear that you were having trouble with a black screen whilst benchmarking.

    It is great to hear that this is now resolved!

    If ever we can help in the future just let us know and we will be happy to help.



    Hey there,

    Sorry to hear you have also encountered this issue.

    If this hasn't resolved for you like it has for Bradora then I would recommend to complete our troubleshooting steps in full to configure your device for the game.

    Any trouble just let us know
    Hi, again its not working, i tried the recommended troubleshooting steps but nothing worked
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  6. #6
    I found a solution i think. I tried to reinstall upisoft connect and the game too, but nothing worked, then i just renamed the Anno 1800 folder to Anno 1800 2 in documents.
    that caused that the game created them new and with that i could get into the game again. after 1 week. Maybe that helps someone
     1 people found this helpful
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  7. #7
    Have the same problem. Game keeps crashing during the start. Verified the files. cleanded the PC and still keeps crashing. Other Anno games do work so the fault must be in !800. So what is the problem and what must be done??

    In the meantime I've send enough crash reports to see what the cause can be
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  8. #8
    @Bradora, are your problems solved?
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  9. #9
    Hi Goldwing385,

    yes, the only thing that worked for me, was to delte/rename the ANNO 1800 folder in Documents.

    So the game created a new folder structure there at the next game start. and after that all worked again.
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  10. #10
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by Goldwing385 Go to original post
    Have the same problem. Game keeps crashing during the start. Verified the files. cleanded the PC and still keeps crashing. Other Anno games do work so the fault must be in !800. So what is the problem and what must be done??

    In the meantime I've send enough crash reports to see what the cause can be
    Hey there,

    Sorry to hear that you have been having this trouble, it is great to hear of the steps you have already followed.

    Have the steps that helped Bradora helped?

    Many thanks
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  11. #11
    No, the solution of Bradora does not work for me. After a bit of digging it seems to be a problem with missing files of the languages. It still does not work
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  12. #12
    Ubi-Thrupney's Avatar Ubisoft Support Staff
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    Mar 2021
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    Thanks for confirming that you'd tried that step, Goldwing385 - we appreciate the update

    Can you make sure to run through our troubleshooting guide previously suggested by Ubi-WheelyDuck? In particular, make sure you are doing the 'verify game files' step, as this should solve any file and language issues.

    If that still doesn't work, we'll be able to troubleshoot further with the help of some system files - a DxDiag.txt and an MsInfo.txt. The two articles I've linked there will show you how to find each of them.

    Once you have those files, you can reach out to us via our support website, or via Facebook PM or Twitter DM, to send them across, and we'll be able to use them to investigate the issue.

    Let me know if I can help further with completing any of these steps!
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  13. #13
    Thank you for your possible solutions. However I changed the drivers for the GPU back to the one before the problems. It seems to be the solution because since then I'm able to play again, I've lost some savegames but not my latest so I'm back.
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