🛈 Announcement
Greetings! Anno forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #11
    No, the solution of Bradora does not work for me. After a bit of digging it seems to be a problem with missing files of the languages. It still does not work
    Share this post

  2. #12
    Ubi-Thrupney's Avatar Ubisoft Support Staff
    Join Date
    Mar 2021
    Posts
    634
    Thanks for confirming that you'd tried that step, Goldwing385 - we appreciate the update

    Can you make sure to run through our troubleshooting guide previously suggested by Ubi-WheelyDuck? In particular, make sure you are doing the 'verify game files' step, as this should solve any file and language issues.

    If that still doesn't work, we'll be able to troubleshoot further with the help of some system files - a DxDiag.txt and an MsInfo.txt. The two articles I've linked there will show you how to find each of them.

    Once you have those files, you can reach out to us via our support website, or via Facebook PM or Twitter DM, to send them across, and we'll be able to use them to investigate the issue.

    Let me know if I can help further with completing any of these steps!
    Share this post

  3. #13
    Thank you for your possible solutions. However I changed the drivers for the GPU back to the one before the problems. It seems to be the solution because since then I'm able to play again, I've lost some savegames but not my latest so I'm back.
    Share this post