Hi, until yesterday, all worked fine.
However, today the game crashes at the start, it goes into a black screen, shows the mouse symbol from anno and crashes.
in Benchmark Mode, the game got stuck in that same black screen with only the mouse symbol.
What can i do?
Cheers
Bradora
Hey there,Originally Posted by Bradora Go to original post
Sorry to hear that you were having trouble with a black screen whilst benchmarking.
It is great to hear that this is now resolved!
If ever we can help in the future just let us know and we will be happy to help.
Hey there,Originally Posted by Diaph11 Go to original post
Sorry to hear you have also encountered this issue.
If this hasn't resolved for you like it has for Bradora then I would recommend to complete our troubleshooting steps in full to configure your device for the game.
Any trouble just let us know
Hi, again its not working, i tried the recommended troubleshooting steps but nothing workedOriginally Posted by Ubi-WheelyDuck Go to original post
I found a solution i think. I tried to reinstall upisoft connect and the game too, but nothing worked, then i just renamed the Anno 1800 folder to Anno 1800 2 in documents.
that caused that the game created them new and with that i could get into the game again. after 1 week. Maybe that helps someone
Have the same problem. Game keeps crashing during the start. Verified the files. cleanded the PC and still keeps crashing. Other Anno games do work so the fault must be in !800. So what is the problem and what must be done??
In the meantime I've send enough crash reports to see what the cause can be
Hey there,Originally Posted by Goldwing385 Go to original post
Sorry to hear that you have been having this trouble, it is great to hear of the steps you have already followed.
Have the steps that helped Bradora helped?
Many thanks