1. #1

    Pre order quest not showing

    So i bought a gold edition and it is r3 then i played it in my main account after redeeming the codes then i noticed that the digital contents are in my secondary account (asia account) and i am playing in my main account( us) so knowing that i redeemed the tale of fire and lightning for the us account and it is still not showing. So does immortals have like region lock? Like i can only redeem quest related item only in asia account. I have no problem redeeming items in my asia account tho
    Also i can't take online quest in my us account but i dont have a problem in my asia account
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  2. #2
    Ubi-Swaggins's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    7,058
    Hey iStupify,

    Thank you for reaching out.

    If your game is region 3 and you've redeemed the DLC on the correct account, not all of the content will carry over to your other accounts.
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  3. #3
    Originally Posted by Ubi-Swaggins Go to original post
    Hey iStupify,

    Thank you for reaching out.

    If your game is region 3 and you've redeemed the DLC on the correct account, not all of the content will carry over to your other accounts.
    How about the tale of fire and lightning quest i redeemed it on my ubisoft account with my us account connected and still it is not showing in the map i'm at aphrodite's 2nd blessing and i unfogged all map except the middle and olympus
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  4. #4
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
    Posts
    1,202
    I apologize for any confusion. The issue here is related not to the country on your Ubisoft Store, but the country on your PSN account. The game, account and DLC should all be from the same region in order for the content to work properly. Please see the details here.

    If you have additional questions, please reach out to your regional Support team, so that they can look into this deeper with you.
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