Thank you for your update, this is great to hear.Originally Posted by poisoned-mind Go to original post
If you could provide us your case number we will be happy to take a look, alternatively an agent will be happy to investigate further as soon as they can.
Many thanks
Thanks for sharing this case number with us, poisoned-mind - getting in touch via our Help website was the ideal step to take, as it allows us to more effectively investigate the issue. I'm sure our support teams will be in touch with you shortly to progress the support case
Get back in touch with us here on the forums if you run into any other issues at all!