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  1. #11
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,471
    Originally Posted by poisoned-mind Go to original post
    i've made a support topic and added the files
    Ty for your help so far!
    Thank you for your update, this is great to hear.

    If you could provide us your case number we will be happy to take a look, alternatively an agent will be happy to investigate further as soon as they can.

    Many thanks
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  2. #12
    the casenumber is 15071119
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  3. #13
    Ubi-Thrupney's Avatar Ubisoft Support Staff
    Join Date
    Mar 2021
    Posts
    615
    Thanks for sharing this case number with us, poisoned-mind - getting in touch via our Help website was the ideal step to take, as it allows us to more effectively investigate the issue. I'm sure our support teams will be in touch with you shortly to progress the support case

    Get back in touch with us here on the forums if you run into any other issues at all!
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