1. #1

    Can't unlock Frozen Phosphor

    Hi!

    I can't unlock the Frozen Phosphor skin for Phosphor through the Ubisoft Connect app. It says that it is available for free and I can unlock it, but as soon as I do, nothing happens. I don't get a message or something, it just doesn't do anything. I have been able to acquire the other free items, and I have done the quest to get Phosphor.

    Can anyone help me with this? Thanks!
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  2. #2
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey quickssilverr,

    I am sorry to hear that you're having issues claiming the frozen phosphor skin from Connect.

    Are you trying to claim it from the game itself or are you using the website or app?
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  3. #3
    Originally Posted by Ubi-Swaggins Go to original post
    Hey quickssilverr,

    I am sorry to hear that you're having issues claiming the frozen phosphor skin from Connect.

    Are you trying to claim it from the game itself or are you using the website or app?
    I'm having the same issue. Trying to claim within the game.
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  4. #4
    Same issue within the Ubisoft Connect App.
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  5. #5
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,971
    Originally Posted by Shikaar. Go to original post
    Same issue within the Ubisoft Connect App.
    Hey Shikaar.,

    Is this also with the Frozen Phosphor?

    If so, can you please confirm if you've claimed it elsewhere at any point (such as via the Frozen Pack from Twitch)?
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  6. #6

    Frozen phosphor

    Same issue here saying free but won't let me claim haven't claimed any other place ubi app not working also
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  7. #7
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
    Posts
    2,508
    Hello furzees, thank you for getting in touch with us about this item too.

    The Frozen Phospor was part of the "Shivering Pack" which was available through the Twitch Prime Gaming rewards. If any players claimed this pack via Twitch, they will also have the Frozen Phosphor too.

    Could you please check your in-game inventory for me? Go to the "Owned" section and see if you can claim the rewards there? If not, please let us know and we will investigate your account for you.
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