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  1. #21
    Rafi-KtC's Avatar Senior Member
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    It is possible that due to a language barrier that some text might sound more aggressive or toxic as the original writer intended.

    It's also possible that writers want to use "common expressions in movies and games" (even Ubi games) and don't realize how offensive it may be interpreted.

    But if I were a developer I'd try to swallow harsh and violent commentaries about my product, but I wouldn't accept people writing in my own forum or Discord or Youtube channel that I'm a thief, a soulless bastard, and worse things that I don't have the courage to mention here, using them directly against me (the company).

    Not to mention that everyone makes mistakes.

    Not to mention sometimes we just go crazy, wake up someday feeling like the account could go to hell, just to regret that in the next day.

    Not to mention sometimes people get drunken and write what they shouldn't.





    So... I don't know how more constructive I can be than that.

    Peace.
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  2. #22
    Originally Posted by CrockfordCK Go to original post
    Ubi: *pokes people in the eye*
    People: *scream out in pain*
    Ubi: "Stop screaming! Your toxicity is making this an uncomfortable place."

    With absolutely no disrespect intended to you as a fellow human being T00n, the methods you are using are not wrong, but they are certainly not the right methods and they do more to reinforce the cause of the toxicity. Sadly, it's a lost cause for all involved.
    I got a temp ban after explaining an issue, providing evidence of the issue, and having multiple ubi reps misaddress, deflect, and straight up lie in their responses. I had to deal with a whole team of apathetic, ignorant, and obstinate reps to try and get them to even acknowledge an issue Paris created through incompetence. The reason for my ban: I summed up that exact description by using only 1 word "Jack***es"
    Here we are a year later, and we get the exact same behaviors and responses from ubi reps... but now instead of simply saying "jack***es" I have to type out every other word associated with the definition.
    I've had threads locked for reasons like the subject of this OP. "Unconstructive". The most recent thread of mine that was locked was questions regarding an ongoing issue directed at our newest Ubi rep. The guy who showed up to say "Hello, I'm your new community developer" just to not make a single other appearance or interact with the community at all. Talk about "unconstructive".

    It's really no surprise that when Ubi wants to target toxicity, they miss the mark. After all, we've seen how good they are at aligning sights.
    What I got from your comment, you pointed out a problem and then they silenced you. If that's what happened, then you could say that, that was "UNCONSTRUCTIVE." It just goes to show that they don't care too, since it's release I've been trying to defend them and trying to give people hope that they'll turn things around, but hearing/seeing all these issues that people have, it's hard to defend and I'm not going to do it anymore. When bipods were announced that they wouldn't be deployable I felt depressed, it sounds stupid but I never go into a game I'm interested in with negativity but I'll definitely point out the issues. It's sad seeing the issues that people are having, I'm not having them but that doesn't mean that the issues don't exist.
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  3. #23
    Hugo-FOU's Avatar Senior Member
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    Originally Posted by UbiT00n Go to original post
    Hey!!

    No not at all, I actually encourage people to tell us what they do and DON'T like about the game and how they think it could be better. We also encourage people to tell us when something isn't working as it should so we can flag it as early as possible. The thread that was closed tbh was classed as spam/ trolling because it just didn't seem to be doing anything except pick up conversation that would not lead to any productivity.
    We do have forum rules though that everyone should abide by when posting
    They are there for a reason.
    Cheers

    Ubi-Toon
    What if someone posted a joke that was also a metaphor? Maybe for how something can be wonderful to one person and yet terrible to another. Would that be allowed?
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  4. #24
    Originally Posted by Rafi-KtC Go to original post
    It is possible that due to a language barrier that some text might sound more aggressive or toxic as the original writer intended.

    It's also possible that writers want to use "common expressions in movies and games" (even Ubi games) and don't realize how offensive it may be interpreted.

    But if I were a developer I'd try to swallow harsh and violent commentaries about my product, but I wouldn't accept people writing in my own forum or Discord or Youtube channel that I'm a thief, a soulless bastard, and worse things that I don't have the courage to mention here, using them directly against me (the company).

    Not to mention that everyone makes mistakes.

    Not to mention sometimes we just go crazy, wake up someday feeling like the account could go to hell, just to regret that in the next day.

    Not to mention sometimes people get drunken and write what they shouldn't.





    So... I don't know how more constructive I can be than that.

    Peace.
    Well said.

    Peace, mate.
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  5. #25
    Steven527's Avatar Senior Member
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    Originally Posted by Hugo-FOU Go to original post
    What if someone posted a joke that was also a metaphor? Maybe for how something can be wonderful to one person and yet terrible to another. Would that be allowed?
    watch out. My question was simply trying to understand why they enforce the rules but only sometimes. Turns out they considered it trolling and yet the thread itself which by their definition was trolling is still open and they have participated in it. I am more confused now than when I posted it. I'll probably get dinged again for this. According to their forum rules most of my posts probably violate some rule or another.
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  6. #26
    AI BLUEFOX's Avatar Senior Member
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    I prefer to use the forum to discuss the game and how to improve not only Breakpoint, but the Ghost Recon franchise. I understand the frustrations and resentment that many of the community feel, though, and I think in many ways these feelings are justified by the experience of the last couple of years.

    Whilst the tone and style of a lot of the posts are not really conducive to generating a discussion, they do reflect a deeper issue that should be addressed; one of trust and transparency and having no confidence in the feedback process. This in itself is an issue that effects the franchise as the feedback message is quite often getting lost in the feedback frustration. I can't really see any way out of the negative loop we're in without some definitive action from the company, and at the heart of that action has to be some improved communication. Not marketing reveals and tease trailers about content, real communication.

    1) An issues list with a status, updated regularly. The studio uses Jira, so publish a summary every week. Let people know they have been heard.
    2) Some Dev Q&A with some kind of iterative process that can actually effect decision making. Let people know they have been understood.
    3) More information about what is coming, test servers, surveys about what is coming. Let people feel involved.
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  7. #27
    Steven527's Avatar Senior Member
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    Originally Posted by AI BLUEFOX Go to original post
    I prefer to use the forum to discuss the game and how to improve not only Breakpoint, but the Ghost Recon franchise. I understand the frustrations and resentment that many of the community feel, though, and I think in many ways these feelings are justified by the experience of the last couple of years.

    Whilst the tone and style of a lot of the posts are not really conducive to generating a discussion, they do reflect a deeper issue that should be addressed; one of trust and transparency and having no confidence in the feedback process. This in itself is an issue that effects the franchise as the feedback message is quite often getting lost in the feedback frustration. I can't really see any way out of the negative loop we're in without some definitive action from the company, and at the heart of that action has to be some improved communication. Not marketing reveals and tease trailers about content, real communication.

    1) An issues list with a status, updated regularly. The studio uses Jira, so publish a summary every week. Let people know they have been heard.
    2) Some Dev Q&A with some kind of iterative process that can actually effect decision making. Let people know they have been understood.
    3) More information about what is coming, test servers, surveys about what is coming. Let people feel involved.
    This pretty much sums it up, addressing this would benefit the community, Ubi and the franchise itself. I really don't understand the lack of engagement. It is so counter productive
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  8. #28
    El_Cuervacho's Avatar Senior Member
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    Originally Posted by Steven527 Go to original post
    This pretty much sums it up, addressing this would benefit the community, Ubi and the franchise itself. I really don't understand the lack of engagement. It is so counter productive
    Ubisoft's post-flop corporate "I don't wanna play anymore" attitude is bordering on absurdity.
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  9. #29
    Originally Posted by AI BLUEFOX Go to original post
    I prefer to use the forum to discuss the game and how to improve not only Breakpoint, but the Ghost Recon franchise. I understand the frustrations and resentment that many of the community feel, though, and I think in many ways these feelings are justified by the experience of the last couple of years.

    Whilst the tone and style of a lot of the posts are not really conducive to generating a discussion, they do reflect a deeper issue that should be addressed; one of trust and transparency and having no confidence in the feedback process. This in itself is an issue that effects the franchise as the feedback message is quite often getting lost in the feedback frustration. I can't really see any way out of the negative loop we're in without some definitive action from the company, and at the heart of that action has to be some improved communication. Not marketing reveals and tease trailers about content, real communication.

    1) An issues list with a status, updated regularly. The studio uses Jira, so publish a summary every week. Let people know they have been heard.
    2) Some Dev Q&A with some kind of iterative process that can actually effect decision making. Let people know they have been understood.
    3) More information about what is coming, test servers, surveys about what is coming. Let people feel involved.
    Originally Posted by Steven527 Go to original post
    This pretty much sums it up, addressing this would benefit the community, Ubi and the franchise itself. I really don't understand the lack of engagement. It is so counter productive
    I actually reached out to the Community Developers about this, specifically about trust and transparency, and they said they'd reach out to the production team. I don't think that is enough, quite frankly, because I think we need to hear from the developers, artists, and writers themselves. I don't know how many of them speak English, so I don't know if there's a big language barrier, but I think Ubisoft Paris' devs have got to communicate with the community.

    There's been a lack of trust in the devs for a while now (since Wildlands, really) because they just don't engage. And engagement isn't the occasional Community Team response to a screenshot or video on here or on Reddit. Engagement is doing Q&As with the community, putting out regular official communication regarding updates, interim progress updates on upcoming content, being up front about upcoming content to build hype (as opposed to trying to keep things secret), discussing with the community their vision for Ghost Recon and acknowledging community desires and wishes for the series, etc. And real communication isn't just one of those things. They should be doing all of those things to engage the community, to give them something to look forward to with Ghost Recon, and to have meaningful discussion with us so that we (the community and the devs) can come to an understanding regarding the future of this series. It's the failure to communicate that is really killing this series, and I believe that if they don't start communicating, this series will die.
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  10. #30
    Rafi-KtC's Avatar Senior Member
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    Originally Posted by AI BLUEFOX Go to original post
    1) An issues list with a status, updated regularly. The studio uses Jira, so publish a summary every week. Let people know they have been heard.
    2) Some Dev Q&A with some kind of iterative process that can actually effect decision making. Let people know they have been understood.
    3) More information about what is coming, test servers, surveys about what is coming. Let people feel involved.
    I'm 100% sure this was passed up the company.

    Feedback processing department be like:
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