Originally Posted by Evie..Frye Go to original post
Hello Evie Frye,
I did not take screenshot for my Leaderboard because I don't meet this issue before.
However, I believed Database of this game can save the Leaderboard result.
Why your team don't check the Leaderboard result and return the rewards to rankers?
Hello Seraphim2101Originally Posted by Seraphim2101 Go to original post
I am a casual gamer
I'm sorry I couldn't help you with this, I'm so sorry for your loss
All I can suggest you is to send a detailed Ticket to the Dear Support Team.
As a player, I would like to suggest this to you:
You should always take a screenshot with Leaderboard ranking at least 30 minutes before any Helix Rift Event ends and keep this screenshot until the event is over, I try to implement this constantly
If there is any bug in the Game in the future, at least you will have this screenshot as proof and you can send this important information to the Dear Support Team at that time.
I always take and save a Screenshot with Leaderboard ranking at least once before the Helix Rift Event is over, I delete this Screenshot after Helix Rift Event is over and after getting Rewards