1. #21
    Hello Evie Frye,

    I did not take screenshot for my Leaderboard because I don't meet this issue before.
    However, I believed Database of this game can save the Leaderboard result.
    Why your team don't check the Leaderboard result and return the rewards to rankers?

  2. #22
    Originally Posted by Evie..Frye Go to original post
    Hello Seraphim2101

    Before The Ottoman Connection Helix Rift Event ended, did you take a Screenshot showing your Leaderboard Rank Level and sent it to the Dear Support Team via Ticket?

    I can suggest you, if you got a Screenshot showing your Leaderboard Rank Level before the end of The Ottoman Connection Helix Rift Event, send it to Dear Support Team

    You can follow these suggestions to Submit a Ticket:

    https://forums.ubisoft.com/showthrea...w-to-report-it!

    Hello Evie Frye,

    I did not take screenshot for my Leaderboard because I don't meet this issue before.
    However, I believed Database of this game can save the Leaderboard result.
    Why your team don't check the Leaderboard result and return the rewards to rankers?

  3. #23
    Evie..Frye's Avatar Senior Member
    Join Date
    Feb 2015
    Location
    The Hope of Assassination Skill for Evie Frye
    Posts
    1,316
    Originally Posted by Seraphim2101 Go to original post
    Hello Evie Frye,

    I did not take screenshot for my Leaderboard because I don't meet this issue before.
    However, I believed Database of this game can save the Leaderboard result.
    Why your team don't check the Leaderboard result and return the rewards to rankers?
    Hello Seraphim2101

    I am a casual gamer

    I'm sorry I couldn't help you with this, I'm so sorry for your loss

    All I can suggest you is to send a detailed Ticket to the Dear Support Team.

    As a player, I would like to suggest this to you:

    You should always take a screenshot with Leaderboard ranking at least 30 minutes before any Helix Rift Event ends and keep this screenshot until the event is over, I try to implement this constantly

    If there is any bug in the Game in the future, at least you will have this screenshot as proof and you can send this important information to the Dear Support Team at that time.

    I always take and save a Screenshot with Leaderboard ranking at least once before the Helix Rift Event is over, I delete this Screenshot after Helix Rift Event is over and after getting Rewards