1. #21
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Hi JimmyDufus,

    Apologies for the late response. I can confirm that cross-progression was not available for Just Dance 2017. That means that you could not continue your progress on a different platform and you would have to unlock all of the achievements again.
    Share this post

  2. #22
    Hi Ubisoft. I have unlocked all other trophies for this game and have met the conditions for the glitched trophies to be unlocked. Can you please manually unlock them for me? It seems unlikely that the trophy glitch issues will be addressed at this point. I can provide photos of having met the conditions, etc, if required.
    Share this post

  3. #23
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Hi zack-attack35,

    I'm afraid that we cannot manually unlock trophies/achievements.

    This issue is still being investigated. Please keep checking here and the news and announcements section for updates.
    Share this post

  4. #24
    Just for reference, the devs of Fall Guys also have players data saved on their servers and whenever bugs are encountered regarding trophy qualification, gamers can send a ticket along with proof that they were eligible to qualify for that particular trophy and upon review, they help the players unlock those trophies which is a big help to those who deserve credit for completion. Hope you guys can pull off something similar. Still waiting for the fix so I can start playing the PS5 version and have a chance at getting the platinum there as well. (Have it on the PS4 edition - bought both games separately)
    Share this post

  5. #25
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    109
    Hey there jgattyo2,

    Thanks for taking the time to share this information about logging tickets to retroactively unlock trophies if you have met the requirements. Regrettably we do not have a time frame for fixes to be implemented, but we can certainly pass this information on to the game team.

    We'll be sure to let you know as soon as more information becomes available. Thank you for your patience!
    Share this post

  6. #26
    It has been over 3 months since this thread was posted. Is there no still update around progress of a fix?
    Share this post

  7. #27
    Ubi-Gizmo's Avatar Ubisoft Support Staff
    Join Date
    Sep 2021
    Posts
    16
    Hey zack-attack35, I'm afraid we don't have any updates regarding this.

    When updates are available, they'll be posted on the News and Announcements section.
    Share this post

  8. #28

    This is Horrible

    After suffering this same problem last night, I came online to search through a history of comment threads for a solution (I’m 2 trophies from the Just Dance 2020 platinum and they are both glitched). I can’t believe there have been people on here complaining about the same issue for months (years on some forums) only to continual “thanks for letting us know, we’re ‘looking into it’. I’ve played the just dance games since 2014 and this is a horrible way to find out about the lack of tech support with such a popular game.
    Share this post

  9. #29
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Originally Posted by Develongevity Go to original post
    After suffering this same problem last night, I came online to search through a history of comment threads for a solution (I’m 2 trophies from the Just Dance 2020 platinum and they are both glitched). I can’t believe there have been people on here complaining about the same issue for months (years on some forums) only to continual “thanks for letting us know, we’re ‘looking into it’. I’ve played the just dance games since 2014 and this is a horrible way to find out about the lack of tech support with such a popular game.
    Hello Develongevity,

    Thank you for reaching out, welcome to the Forums!

    Sorry to hear you're impacted by this.

    The team are still actively looking into this issue.

    We appreciate this response is repetitive however until there's updates from their ongoing investigation, there's nothing else we can advise at this moment in time.

    When there's an update we will share it via this thread to please keep an eye out.

    Thank you and sorry for the inconvenience caused.
    Share this post

  10. #30
    Hi Ubisoft, will you be offering refunds for the game and unlimited subscriptions? Given these unresolved technical issues.
    Share this post