1. #1

    [BUG] PS4 to PS5 Trophy Issues

    There are issues with trophies when going from PS4 to PS5 (and I assume these same issues will hold if you go from PS5 to PS4).

    All progress from one console is shared to the new console, yet the trophies do not auto-unlock on the second console even if you have achieved the requirements for them on the first console.

    Trophies with issues:
    We spared no expense... - Spend 10,000 mojo in the gift machine - This trophy has issues if you already unlocked all rewards from the gift machine on your first console. The only gift machine items available for purchase on the second console will be 49 stickers (for some reason sticker progress does not carry over between the two consoles). This amounts to only 4900 mojo that you can spend in the gift machine.
    Time To Start a New Collection/ Skins Enthusiast/ Skins Addict - Unlock 1/10/20 Skins - This trophy has issues if you already unlocked all skins on your first console. There will be no skins available to unlock on your second console.
    A Long Road Ahead/ What? Already??? - Reach level 5/100 - Your current level will be carried over to your second console, so you cannot "re-reach" these earlier levels.

    There may be issues with unlocking other trophies as well, but these are the most apparent problems.

    There needs to be a way to either completely reset a profile or have trophies achieved on one console auto-unlock on the secondary console.
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  2. #2

    Requesting a Fix for Trophies not unlocking due to shared PS4 and PS5 Progression.

    I am finding this troublesome as well. I bought both the PS4 and PS5 versions of Just Dance 2021 as well and would like the full opportunity to achieve the platinum trophy for both editions please. I bought the two games for this purpose knowing the PS4 and PS5 versions both have their own independent platinum to achieve.
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  3. #3
    This is a very bad thing, because I play both versions at the same time, so I can’t platinum ps4 and ps5 anymore.
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  4. #4
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    Thanks for getting in contact with this feedback. While we do not have any direct input in the PSN Trophy system, if you could provide an image showing thee objectives completed but the Trophy not unlocking we will be sure to get this looked into further. In the meantime, if you wish to contact the Sony / PSN support teams directly they may be able to provide further details regarding this.
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  5. #5
    The game developer makes the requirements for trophies and unlocking them, not PSN/Sony. PSN just tracks trophies. This is entirely a bug on the part of the developer so it is something that your team needs to look into.

    I'm attaching images of the skins and level problem. I will return to attach an image of the gift machine once I have everything unlocked from there again. Sorry about the quality, the game does not allow for taking screenshots so I had to do it with my camera phone.

    From this image you can see that I'm level 128: https://ibb.co/n83q1LD
    From this image you can see that I have all 101 skins unlocked: https://ibb.co/GMxYRh8

    This shows my trophy progress, which you will see does not award the trophy for level 100 nor any of the skins-related trophies:
    https://psnprofiles.com/trophies/118...21/eigen-space
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  6. #6
    Ubi-Thrupney's Avatar Ubisoft Support Staff
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    Mar 2021
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    Hey eigen-space, thanks for coming back to us with those screenshots - that's very helpful indeed!

    Just to clarify, Ubi-Litten meant that we cannot manually give trophies to any users, as we at Ubisoft have no direct access to that system. As you say, though, the development of the trophies themselves is all us, that's absolutely correct

    I've let our dev teams know about the issue now - thanks for being so comprehensive with your reporting of this issue to us. I hope you've had a good time with the PS5 version otherwise
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  7. #7
    I've unlocked the reset stickers from the gift machine, so now the gift machine is at 0 prizes left. There are two trophies relating to the gift machine [Gotta Get 'Em All] and [We spared no expense...] that have not unlocked.
    Here is the image to show that the gift machine is at zero: https://ibb.co/XxWDVF4
    And here is the trophy list again to show that these trophies did not unlocked: https://psnprofiles.com/trophies/118...21/eigen-space

    Can we get an update on what is being done to fix this problem? Is a patch being made to auto-pop trophies? Will we get the ability to reset a profile?
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  8. #8
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey eigen-space!

    This issue has been reported to the developers and they're looking into it. We will communicate any updates in this forum. Thanks for your patience!
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  9. #9
    Hi Ubisoft, I'm waiting for an update on this problem as well. Has there been any news yet?
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  10. #10

    Requesting a Fix for Trophies not unlocking due to shared PS4 and PS5 Progression.

    Looking forward to an update so everyone has a fair chance to obtain the platinums for both the PS4 and PS5 edition you guys launched especially since you buy those two games separately. 🙏🏼
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