1. #1

    No prizes after The Ottoman Connection event

    Hi, there is no prizes after event
    I also observed some bugs after last update: display problem in the Hero section (only part of heroes are avaible), during event Animus Challenge section three times reset from 6/6 to 0/6.

  2. #2
    I also had the same issue on my account (So many tries). Game froze on the collect rewards screen every time I reset the game came back to that point. Finally moved on after
    a few times resetting the game but there were never any rewards posted to my account.

  3. #3

    Same here!

    Me too, no rewards after Ottoman Connection. A bit tired of all the little glitches after last update!

  4. #4
    mkv1's Avatar Junior Member
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    same

    Same here cant pick prize

  5. #5
    Evie..Frye's Avatar Senior Member
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    If you want to submit a ticket or report Bug Reports Here's how to report it:
    https://forums.ubisoft.com/showthrea...w-to-report-it!

    Hi Dear Friends

    For this issue, you can check out the following announcement made on the ACR Official Discord channel:

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Announcements made by Moderator SirAlex on ACR Discord for some bugs in the game:



    Hello @everyone, there have been several reports of the latest event not giving any rewards, being it DNA or Helix.

    We don't have a solution or workaround for it, but since it seems to affect different BH levels, devices and so on, make sure to open a support ticket; if you're not sure how, you can use the !support command in the channels.
    In addition to that any report filled in #��bug-reports will help fixing the issue when the devs will be able to look at it.

    If you can make sure to screen your final ranking page!

    Bunny will be back on Monday and will tackle this asap, in the meantime we'll make sure the bug report is passed to the devs on our side as well.

    I know it's a very frustrating bug, but be sure we'll do everything we can to get this escalated and addressed.

    Thank you for your patience!


    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    Hey @everyone again, I swear I'm not enjoying this as much as you think.

    Just wanted to spread the message that the devs team is aware of the issue and they're really sorry about it; there's no ETA for a fix just yet but they're investigating and working on all the reports.
    Also, compensation for this issue will be given early next week, there are no details known just yet but be sure that something will be provided.

    Thank you once again for your patience!

    Alright, last ping for the week, have a good weekend everyone!

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    SOURCE: https://discord.com/invite/acr

  6. #6
    It's Wednesday, someone took care of this case? I understand that we will not see the awards anymore...

  7. #7
    Evie..Frye's Avatar Senior Member
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    Originally Posted by Pazarazor Go to original post
    It's Wednesday, someone took care of this case? I understand that we will not see the awards anymore...
    Hello Pazarazor

    As my personal opinion, It's worth a little patience, I wish the best compensation awards to all those who suffered losses at The Ottoman Connection Helix Rift Event

    All these issues related to The Ottoman Connection Helix Rift Event were addressed in Dear Ubi-Bunny's Final Announcement.

    "We are currently working on finding the best solution for compensating players who were unable to claim their Leaderboard rewards from the Ottoman event. In the meantime, check your ACR inbox for 100 Rift Tokens as interim compensation for these issues."

    If you haven't seen this explanation of Dear Ubi-Bunny, here I am posting it:



    SOURCE: https://forums.ubisoft.com/showthrea...date-June-28th