If you want to submit a ticket or report Bug Reports Here's how to report it:
https://forums.ubisoft.com/showthrea...w-to-report-it!
Hi Dear Friends
For this issue, you can check out the following announcement made on the ACR Official Discord channel:
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Announcements made by Moderator SirAlex on ACR Discord for some bugs in the game:
Hello @everyone, there have been several reports of the latest event not giving any rewards, being it DNA or Helix.
We don't have a solution or workaround for it, but since it seems to affect different BH levels, devices and so on, make sure to open a support ticket; if you're not sure how, you can use the !support command in the channels.
In addition to that any report filled in #��bug-reports will help fixing the issue when the devs will be able to look at it.
If you can make sure to screen your final ranking page!
Bunny will be back on Monday and will tackle this asap, in the meantime we'll make sure the bug report is passed to the devs on our side as well.
I know it's a very frustrating bug, but be sure we'll do everything we can to get this escalated and addressed.
Thank you for your patience!
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Hey @everyone again, I swear I'm not enjoying this as much as you think.
Just wanted to spread the message that the devs team is aware of the issue and they're really sorry about it; there's no ETA for a fix just yet but they're investigating and working on all the reports.
Also, compensation for this issue will be given early next week, there are no details known just yet but be sure that something will be provided.
Thank you once again for your patience!
Alright, last ping for the week, have a good weekend everyone!
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SOURCE: https://discord.com/invite/acr
Hello PazarazorOriginally Posted by Pazarazor Go to original post
As my personal opinion, It's worth a little patience, I wish the best compensation awards to all those who suffered losses at The Ottoman Connection Helix Rift Event
All these issues related to The Ottoman Connection Helix Rift Event were addressed in Dear Ubi-Bunny's Final Announcement.
"We are currently working on finding the best solution for compensating players who were unable to claim their Leaderboard rewards from the Ottoman event. In the meantime, check your ACR inbox for 100 Rift Tokens as interim compensation for these issues."
If you haven't seen this explanation of Dear Ubi-Bunny, here I am posting it:
SOURCE: https://forums.ubisoft.com/showthrea...date-June-28th