1. #1

    Purchases

    Hi. Rayman adventures won't connect to google play. I can't recover my purchases
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,904
    Hey yowhanis, thanks for getting in touch and sorry to hear about the issue you ran into there.

    So that we could look into the matter further for you, can I ask you to visit our support website and submit a case by providing details of the issue as well as the following information:

    1) - The Google Play username of the account the game is attached to?
    2) - The player id (this can be found in the setting section of the game)
    3) - The Order number for the purchase GPA number
    4) - Screenshot of the confirmation? email (this needs to show the order number, product name and cost of the item).

    Once provided, our team will take a look and we will get back to you as soon as possible!
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