1. #1

    Just got this on Switch.. Crashing

    Runs like absolute arse. You should be ashamed of such a shoddy product.

    After all the updates and complaints since it came out I thought it would be pretty solid.
    But no. random freezes for a second, slowdown, audio lag, terribly long load times, low res assets in places.

    And it just crashed after playing for about 30 mins. How can they have a product this bad AFTER a bunch of patches. If I knew it would be like this I wouldn't have bothered. It just crashed on starting the game up again.. Damn. Should have gone for PC version but this has put me off giving you any money at all any more. If this is how little you put into a product.
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by Naquadah- Go to original post
    Runs like absolute arse. You should be ashamed of such a shoddy product.

    After all the updates and complaints since it came out I thought it would be pretty solid.
    But no. random freezes for a second, slowdown, audio lag, terribly long load times, low res assets in places.

    And it just crashed after playing for about 30 mins. How can they have a product this bad AFTER a bunch of patches. If I knew it would be like this I wouldn't have bothered. It just crashed on starting the game up again.. Damn. Should have gone for PC version but this has put me off giving you any money at all any more. If this is how little you put into a product.
    Hey there Naquadah-,

    Thank you for reaching out to us!

    I'm sorry to hear that South Park: The Fractured But Whole isn't running as it should on your Switch!

    Is this a Digital or Physical copy of the game?

    And could you please give the steps in this Nintendo Switch Troubleshooting guide a try and please let us know if there's any changes?

    Thank you!
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  3. #3
    Originally Posted by Ubi-TheBerry Go to original post
    Hey there Naquadah-,

    Thank you for reaching out to us!

    I'm sorry to hear that South Park: The Fractured But Whole isn't running as it should on your Switch!

    Is this a Digital or Physical copy of the game?

    And could you please give the steps in this Nintendo Switch Troubleshooting guide a try and please let us know if there's any changes?

    Thank you!
    Hi, I've been experiencing the same issue, I've trouble shooted it, went through all the steps, I can't try it on another system, but I know that mine is functioning correctly. I bought the digital version btw. *(gold edition to be specific)
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  4. #4
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello HardlineTie7731, thanks for contributing to this thread.

    Unfortunately there is no way we can gather your save file from the game, to test this, but would you be able to tell us how long you are usually playing for when this happens, what is the update version of the game you are currently using and is there any specific triggers before the crash? Performing a certain attack, interacting with a certain NPC or anything you may have noticed?
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