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  1. #1

    PS5 not picking up real tone cable

    My PS5 won't detect my cable in any of the three USB-A ports. It works with my PC just fine, and worked with my PS4 a few months ago. It's entirely possible that it's a bit damaged and the PC can overcome it, but that seems unlikely. Any suggestions to try?
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  2. #2
    pedietz's Avatar Senior Member
    Join Date
    Jun 2012
    Posts
    1,583
    do you have "mute all microphones" checked when you hold down the PS button?
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  3. #3
    I don't, but thanks for asking. I've found out that the base disc game works fine, but as soon as I update I lose the cable input. I've tried all three USB inputs and bought another cable without any success.
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  4. #4
    Ubi-Ray's Avatar Ubisoft Support Staff
    Join Date
    Aug 2020
    Posts
    53
    Hey there, AndyfromFL123 thank you for bringing this to my attention and I appreciate your suggestion as well, pedietz! I will be happy to look into this for you! To clarify, have you attempted to un-plug and re-insert your cable after booting the game to see if this sync causes the console to recognize the connection? Also, please check out this PS5 guide and let me know if these steps help!
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