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  1. #1

    HC character lost out of fight to a Delta crash

    Hi there,

    Wanted to share an issue and plea for help.

    I was on my HC character out of fight standing in Heaven. I then triggered a fast travel to Washington D.C. (capitol building) and, while on the loading screen, got a Delta crash. When I loaded back in my character appeared dead. My internet connection was not suffering any outage I was on discord with my friends and could log back into character selection screen immediately following the delta prompt.

    Can please somebody help me? I heard from a support agent on chat it was technically not feasible to restore lost HC characters, but I was told by community members otherwise.

    I would really appreciate not to lose 144+ hours of progress due to this nonsense..
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  2. #2

    restoration

    It is possible for them (support) to revive your character. The DATA is saved in the cloud. How else could you possibly continue your progress after you quit the game!?
    They just do not want the plus work on their end. It is much easier to say that it is impossible. They do not want to acknowledge the fact their servers are a mess. 2-3 DELTA-s every day, a few game crashes, etc... (hundreds of hours of experience talking here...)
    Giving you back your character, fixing the servers and all the bugs in the game...... for those THEY DO NOT GET ANY MONEY. So unless the whole community stands up, nothing will happen. Or more like: if there is no famous youtuber or reddit on the matter...
    I pray they change their policy but looking at their history I do not expect much.
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  3. #3
    It is annoying to lose a HC character because of a tecncical issue. I understand that the HC mode is in beta since it's released, but I think this game mode should be a little bit robust to avoid similar problems. I can accept to lose my character during a fight but not during a travel. I think the only enemy should be NPCs in game not the division servers or any technical issue. It seems we can start to worry about our HC character during any travel, log in/out...etc. It is a little bit strange that no info about a HC character on any division server to revive a lost but not dead agent.
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  4. #4
    In hopes of the best I keep the agent and do not delete it for now. Maybe my pleas will be heard after all
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