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  1. #1

    AC III Remastered won't start

    Good afternoon!
    I have purchased AC III Remastered and AC III Liberation Remastered as part of the 'Ultimate Bundle' for AC Odyssey.
    Months in, on my first installation of AC III Remastered, I came up with this problem: the game fails to boot. The loading screen comes up for less than a second before it crashes.
    At first I thought my firewall was blocking it, but all permissions are ok.
    I am certain it is not the specs of the computer (or the computer itself) that play a factor here, as I have already played AC II, AC IV Black Flag, AC Unity and AC Odyssey on this computer before.
    Also, this problem does not appear when I start AC III Liberation Remastered, only with AC III Remastered.
    I tried everything already suggested, but it still fails to start. This is a recurrent problem with many players as well apparently.

    Despite my attempts to contact Ubisoft through the website (https://www.ubisoft.com/en-gb/help/contact), in the 'Still need help?' section; this proved fruitless, as my message, and the attached files, failed to load. The same already happened through the 'Ubisoft Platform'.
    As a last resort, I am posting my problem here.
     2 people found this helpful
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi maggi3.10,

    Thank you for contacting us, we're sorry to hear you've had issues launching this title and getting in touch via the Ubisoft Help site.

    In terms of getting in touch with support, so we can have a look into your system files, do you have a Twitter or Facebook account? If so you can reach out to the Support teams there, who should be able to help you get those details uploaded and looked into for you.

    You can find them via the channels below:
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