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  1. #31
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,991
    Ellie----, I'd advise you to reach out to us directly using the links provided so we can look deeper into this
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  2. #32
    I don't understand why me or anyone else by contacting on other direct ways will make any difference. We all already said everything here. The problem started for all of us on the same day. It's not something that can be done on our end. It's the game it's self that have the problem. Something broke and no one want to fix it, but you still sell this game in the regular price. Just saying to people to check their connection is cheaper than fixing the game for sure but again it's not a free game, people actually paid for it and are still buying it. There is just no way that suddenly all the internet providers of the world broke all together. Think about before sending us to other links.
    Tell us if you actually looking in to this problem to solve it. Or at least tell us that for now on that's how it's going to be forever and no one is fixing it and we all can go and relax and stop thinking about it.
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  3. #33
    Hi Ubisoft support Guys and Girls, since a couple of weeks, something changed server side, and ALOT of players, if not all have connectivity issues, trouble loading player list in ghost war, NAT status changing from day to day in moderate and open, not being able to invite players, join friends, again this is about Ghost War PVP.. please STOP making us jump trough hoops, we did not change anything player/user side. this is an Server issue and the Devs must know about it. or have an idea what could cause it, server/ host move .. you name it. thank you, let me know if more info is needed.
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  4. #34
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Thanks for the updates on this, folks.

    The more support cases we receive on this, the more information we can gather towards a resolution.

    If you haven't already, please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and Twitter, so we can look into this.
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  5. #35
    why are you wasting your time with Ubisoft??? Their support is garbage. Why should you be wasting time to fix their problem!
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  6. #36
    x
    Why do your customers have to waste their time fixing your errors?? I pay for a game from Steam and I can always play it. With Ubisoft there are always problems! You expect people to waste their time trouble-shooting your product.
    xxxx
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  7. #37
    Do any of you guys have your problem solved? Did you communicate directly with them?
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  8. #38
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,508
    Hello tman6231 and XoseArmando, welcome to the GR Wildlands forums.

    Please understand, connection issues to the game can happen for a number of reasons, this is why we ask every player to follow some troubleshooting steps so we can determine if the issue is with the player's router/computer, their Internet Service Provider or another reason.

    The game uses a P2P instead of a game server like GR Breakpoint, so following this guide can help prevent connection issues with different modes -
    https://www.ubisoft.com/en-gb/help/g...?origin=middle

    If you are still experiencing a 'Service Unavailable' message after performing troubleshooting, would you be able to provide a recent image of this, so I double-check this particular error message for you, as I have some alternative troubleshooting for Ubisoft Connect as well if this were to be the cause of the issue.
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  9. #39
    I know that it's a P2P. that's what it make more strange. The problem affects all the players around the world. From US to Europe Brazil Asia etc. It's not an individual problem. Everyone I to spoke have the same issues. We tried the port forward it doesn't make any difference. It happened on the same day for everyone. Something broke in the game synchronization service and no one will ever going to fix it because the game development is over since BP came out. Why don't you admit it? Are you going to fix the game connectivity issue? My question is very simple and straight. Is anyone working on fixing this issue?
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  10. #40
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,021
    Thanks for providing this additional information and for your continued patience while our teams look into resolving this query. As previously advised, if you have worked through the troubleshooting steps and are still receiving this issue, please feel free to get in contact with further details of how this is affecting you and we will be sure to forward this for further review. Please note, the more feedback and player reports we receive the more data our teams will have to work with to get this resolved so we appreciate you submitting this to us. Apologies for any confusion or inconvenience this may have caused.
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