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  1. #1

    Can't load saves

    trying to load my save file and getting a black screen then crashes. ive tried cloud restore and still doesnt work. HELP!!!!
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  2. #2
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    I am sorry to hear that you are experiencing issues loading your save file.

    Can you please try these PC troubleshooting steps and verifying your game files then try again.

    If the issue persists, could you please submit a support ticket and attach your system files (dxdiag and msinfo) and our Customer Support team will investigate this further for you.
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